Bo Niu
Mountain Creek,QLD
Summary
Customer-focused professional with experience in retail management, order coordination, supplier liaison and technical support. Organised, reliable and comfortable managing customer enquiries, stock, deliveries and operational issues while maintaining accurate records in busy environments. Seeking a stable, long-term position where strong customer service, attention to detail and practical problem-solving skills can support a close-knit team.
Overview
5
5
years of professional experience
Work History
Store Manager
TSG Maroochydore
Maroochydore, QLD
11.2023 - Current
- Assist up to 70–80 customers on busy trading days, responding to inquiries and helping them find suitable products.
- Place supplier orders, monitor stock levels and follow up on product availability and deliveries.
- Track orders through to delivery and resolve shortages, delays and invoice discrepancies.
- Maintain accurate sales, stock, pricing and operational records.
- Resolve customer and operational issues while supporting staff and general store operations.
Sales Associate
Cignall Middle Park
Middle Park, QLD
11.2022 - 10.2023
- Assisted customers with product enquiries, purchases and suitable alternatives when products were unavailable.
- Processed transactions accurately and supported stock replenishment and delivery checks.
- Worked with team members to maintain efficient daily operations during busy periods.
Technical Consultant
Chewzie
Brisbane, QLD
10.2021 - 08.2022
- Worked with restaurant clients to understand their requirements and set up suitable ordering solutions.
- Investigated customer and system issues and followed them through to resolution.
- Coordinated with Sales, Development, Project and Implementation teams to complete client work accurately and on schedule.
- Checked customer information and system setups for accuracy and maintained clear records of recurring issues and solutions.
- Received Chewzie’s Chew’zen One Employee of the Month Award in July 2022.
Education
Master of Information Systems And Information Tech
Griffith University
QLD09-2019
Bachelor of Computer Science
Guangdong Polytechnic Normal University
Guangzhou06-2017
Skills
- Customer Service
- Order Management & Follow-Up
- Supplier Liaison
- Stock & Inventory Control
- Operational Planning
- Attention to Detail
- Problem-Solving
- Team Support
Timeline
Store Manager
TSG Maroochydore
11.2023 - Current
Sales Associate
Cignall Middle Park
11.2022 - 10.2023
Technical Consultant
Chewzie
10.2021 - 08.2022
Master of Information Systems And Information Tech
Griffith University
Bachelor of Computer Science
Guangdong Polytechnic Normal University