Summary
Overview
Work History
Education
Skills
Timeline
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Boadicea Hadlow

Maddington

Summary

I am a well presented and professional employee with a strong background in client relations. I am adept at fostering communication and ensuring client satisfaction. Valued for team collaboration, reliability, and achieving results. Proficient in client management, conflict resolution, and stakeholder engagement, I possess the ability to build rapport easily.

I am articulate, energetic and committed. I am an experienced leader with the ability to manage and guide small and large teams, execute complex projects, and achieve strategic objectives. I excel in developing efficient processes, ensuring high standards are met whilst aligning efforts with organizational goals.

Being highly organized is pivotal to any role and I use my refined skills to streamline processes, resolve issues, and improve communications.

I am pursuing the full-time role of XXX as I am eager to further develop my people skills and problem-solving expertise. The prospect of joining your dynamic team excites me and I hope I will be considered for the role. I look forward to hearing from you at your earliest convenience.

Overview

7
7
years of professional experience

Work History

Client Liaison Officer

Cutter & Co
09.2023 - Current
  • Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
  • Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
  • Increased client retention rates by maintaining a proactive approach to problem-solving and conflict resolution.
  • Served as the primary point of contact for all clients, coordinating all aspects of their relationship with the company from initial inquiries to completion and all post settlement tasks.
  • Maintained a thorough understanding of industry trends, enabling informed recommendations on products or services that could benefit clients.
  • Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
  • Built strong relationships with clients through regular communication and excellent customer service.
  • Conducted regular follow-ups with clients after issue resolution to ensure ongoing satisfaction and identify areas for improvement or additional support.
  • Enhanced company reputation by consistently delivering high-quality solutions tailored to client needs.
  • Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
  • Maintained detailed records of all interactions with clients, ensuring accurate documentation for future reference or dispute resolution purposes.
  • Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.

Customer Service Specialist

Bankwest
10.2017 - 08.2023
  • Surpassed performance goals and KPI's by approaching tasks with resourcefulness, organization and customer-centric solutions.
  • Offer internal and external customers first-rate customer service to ensure customer satisfaction and business success. I have polished communication skills and can easily build rapport with peers and customers.
  • Proactively collate customer feedback to utilise for Continuous Improvement opportunities. Work collaboratively to workshop these opportunities and implement into daily policies and process’.
  • Operate in a risk aware manner ensuring to follow process’ correctly and efficiently.
  • Manage a high call volume while maintaining a courteous and professional demeanour.
  • Address customer complaints and mitigated dissatisfaction by employing timely and on-point solutions that satisfied both the company and the customer's needs.
  • I have a talent for overcoming customer objections, specifically when dealing with any form of complaint. I provide quality service and unparalleled support to all customers.
  • Possess the ability to work autonomously and remotely. Having worked from home 98% of the time, I always contributed to team discussions and collaborations. I have excellent initiative and am able to prioritise and schedule my day productively.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

Certificate I, II & III - Customer Service & Retail

Jobs & Skills WA
01-2002

High School Diploma -

Kent St Senior High School
Perth, WA
12-2001

Skills

  • Creativity and innovation
  • Refined written communication
  • Organizational skills
  • Policies & procedures implementation
  • Reliability
  • Issue resolution
  • Excellent Verbal communication
  • Customer engagement
  • Recordkeeping
  • Conflict resolution
  • Proficient in Excel, Powerpoint, Word, Outlook
  • High-pressure environments
  • Intercultural awareness
  • Teamwork & collaboration

Timeline

Client Liaison Officer

Cutter & Co
09.2023 - Current

Customer Service Specialist

Bankwest
10.2017 - 08.2023

Certificate I, II & III - Customer Service & Retail

Jobs & Skills WA

High School Diploma -

Kent St Senior High School

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Boadicea Hadlow