Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Bob Petrovski

Melbourne,VIC

Summary

Dynamic Supervisor at Service Stream Limited with expertise in project management and employee training. Successfully enhanced customer service standards and streamlined workflows, resulting in a significant reduction in project completion times. Proven ability to foster a positive work environment while ensuring regulatory compliance and maintaining high-quality control measures.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Supervisor

Service Stream Limited
Melbourne, Vic
03.1983 - 12.2024
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Trained new employees on company policies and procedures.
  • Created new strategies for improving customer service standards within the organization.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Developed strategies to improve team performance and productivity.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Streamlined workflow processes, reducing project completion times.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Implemented new operational procedures, increasing efficiency.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Complied with company policies, objectives and communication goals.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Negotiated with suppliers to secure cost-effective resources.
  • Implemented quality control measures, significantly reducing error rates.
  • Worked closely with human resources to support employee management and organizational planning.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

High School Diploma -

Footscray High School
Spotswood
01-1975

Skills

  • Project management
  • Employee training
  • Regulatory compliance
  • Inventory management
  • Quality control
  • Customer service

Languages

English
Full Professional
Macedonian
Full Professional

Certification

  • Supervision Certificate

References

References available upon request.

Timeline

Supervisor

Service Stream Limited
03.1983 - 12.2024

High School Diploma -

Footscray High School

Similar Profiles

CREATE PROFILE
Bob Petrovski