Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bobbi Balletta

BUNDOORA

Summary

Qualified Leader with proven background in managing customer relationships and providing tailored financial solutions. Successfully navigated complex banking operations and enhanced customer satisfaction through personalized service. Demonstrated ability to communicate effectively and analyze financial needs.

Overview

8
8
years of professional experience

Work History

Senior Personal Banker

ANZ
11.2023 - Current
  • Advised clients on banking products and services to enhance financial wellbeing.
  • Assisted with loan applications, ensuring compliance with regulatory requirements.
  • Managed customer inquiries and resolved issues efficiently to improve satisfaction.
  • Facilitated training sessions for bankers on product knowledge and sales techniques.
  • Developed strategies to enhance customer retention through personalized service offerings.
  • Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.

Banking Consultant

ANZ
08.2022 - 10.2023
  • Advised clients on suitable banking products to enhance financial solutions.
  • Analyzed customer needs to deliver tailored banking services and improve satisfaction.
  • Resolved complex customer inquiries, ensuring prompt and effective solutions while maintaining high satisfaction levels.
  • Extended and sustained relationships with customers to maintain and grow business.

Decant Supervisor

Kmart
07.2021 - 07.2022
  • Supervised daily operations, ensuring compliance with company policies and safety standards.
  • Trained and mentored team members to enhance performance and efficiency.
  • Managed inventory levels, coordinating stock replenishment and organization.
  • Implemented process improvements that streamlined workflows and reduced delays.
  • Collaborated with management on store initiatives, promoting alignment with corporate goals.

Team Member

Kmart
06.2017 - 07.2021
  • Collaborated with team members to ensure efficient workflow and high-quality service delivery.
  • Maintained inventory records and ensured timely restocking of supplies.
  • Implemented process improvements that enhanced customer satisfaction and reduced wait times.
  • Supported team in achieving daily goals through effective communication and coordination efforts.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Waitering

Bean Haus
02.2017 - 06.2017
  • Assisted in delivering exceptional dining experiences by promptly serving food and beverages.
  • Maintained cleanliness and organization of dining areas, enhancing guest satisfaction.
  • Fostered positive relationships with guests, encouraging repeat visits through attentive service.
  • Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.

Education

Northcote High
Northcote, VIC

Skills

  • Relationship management
  • Branch management
  • Banking operations
  • Collaboration
  • Banker development
  • Customer consulting
  • Business Planning
  • Analytical

Accomplishments

  • Collaborated with team of 6 in the development of Branch Uplift.
  • Currently Exceeding by introducing development techniques for banker learning.
  • Achieved Nomo Talent Program Graduation by completing tasks with accuracy and efficiency.

Timeline

Senior Personal Banker

ANZ
11.2023 - Current

Banking Consultant

ANZ
08.2022 - 10.2023

Decant Supervisor

Kmart
07.2021 - 07.2022

Team Member

Kmart
06.2017 - 07.2021

Waitering

Bean Haus
02.2017 - 06.2017

Northcote High

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Bobbi Balletta