Bobbie Borland
Cranbourne North,VIC
Summary
Results-driven Business owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than 10-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Bobbi Brows- Lash N Brows Studio
Cranbourne, VIC
01.2012 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior Service to customers.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Engaged with 200 clients regularly through Face to Face and online correspondence to present newest offerings, respond to questions and deliver customer service.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Learned and remained updated on statutory requirements and regulations.
Commis Chef
Hermitage Hotel
New Zealand
01.2006 - 01.2007
- Maintained well-organized mise en place to keep work consistent.
- Planned and directed high-volume food preparation in fast-paced environment.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Aligned seasonal promotions with ingredient availability to maximize profits.
Duty Manager
Sky Casino
New Zealand
01.2005 - 01.2006
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Certificate III Pathology Collection -
All Heath Training
Melbourne, VIC09.2022
HLTPAT005 Collect Specimens For Drugs of Abuse -
All Heath Training
Melbourne, VIC03.2022
Skills
- Goal Setting
- Performance Assessment
- Assignment Delegation
- Administrative Management
- Verbal and Written Communication
- Supplier Monitoring
- Customer Service Management
- Product Transportation
- Policy Development and Enforcement
- Problem Anticipation and Resolution
Additional Information
upon request
Timeline
Owner/Operator
Bobbi Brows- Lash N Brows Studio
01.2012 - Current
Commis Chef
Hermitage Hotel
01.2006 - 01.2007
Duty Manager
Sky Casino
01.2005 - 01.2006
Certificate III Pathology Collection -
All Heath Training
HLTPAT005 Collect Specimens For Drugs of Abuse -
All Heath Training
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