Bobbie-lee Case
New Gisborne,VIC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Owner Operator
Specialised Collision Repair Centre PTY LTD
Sunbury , VIC
2012.07 - 2023.10
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Analyzed client needs and formulated strategies to optimize customer service.
- Negotiated contracts with vendors to reduce costs and improve services.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded promptly to customer inquiries via phone, email, or in-person meetings.
- Monitored account activity regularly to ensure accuracy of billing information.
- Ensured compliance with company policies and procedures related to business accounts.
- Prepared financial statements.
- Prepared balance sheets, profit and loss statements, and other financial reports for management review.
- Oversaw accounts payable and receivable functions ensuring accurate recording of financial transactions.
- Managed day-to-day cash flow activities including forecasting cash requirements.
- Coordinated the preparation of tax returns by providing necessary documents to outside CPA firm.
- Reviewed all journal entries for accuracy prior to posting into general ledger system.
- Provided training and support on accounting software packages as needed throughout the organization.
- Reconciled bank accounts on a regular basis and resolved discrepancies in a timely manner.
- Ensured compliance with applicable federal, state, local laws and industry regulations pertaining to finance activities.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Oversaw cash flow, controlled costs and financial matters.
- Managed payroll processing and changes for 11 employees.
- Planned, directed and monitored regulatory operations, tax reporting and audit compliance.
- Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed relationships with tax authorities, bankers and auditors and Insurance Companies.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Used Multiple computer programs daily in order to communicate to suppliers (insurance companies), customers and account recording. Programs used M.Y.O.B, EQ, Audinet, Pnet, ORM and Estimage.
Duty Manager
Coles
Gisborne , Victoria
2005.03 - 2012.05
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of store manager.
- Complied with company policies and objectives.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Delegated work to staff, setting priorities and goals.
Quality Assurance Manager
Nando's
Brunswick , VIC
1995.02 - 2000.03
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Analyzed data from quality control testing to identify areas of improvement.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Created reports detailing results from inspections, tests, investigations., that were used by senior management for decision making purposes.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Collaborated with suppliers on ways to reduce costs while maintaining desired levels of product quality.
- Established procedures and quality standards.
- Kept records of quality reports and statistical reviews.
- Troubleshot product issues and fixed problems.
- Adhered to company food, safety, quality and sanitation policies.
- Monitored actions of staff and customers to uphold health and safety standards.
- Worked in close collaboration with team members and supplier's to ensure customers received high-quality service.
Education
Diploma - Accounting
North Melbourne Institute Of Tafe
Preston, VIC2001-03
Certificate - Office Adminastration
Kanga Tafe
Broadmeadows, VIC1997-10
Skills
- Documentation And Reporting
- Payroll Processing
- Finance management
- Customer-focused
- Issue Resolution
- Time Management
- MYOB and EQ proficient
- Basic knowledge in AUDANET/AUDATEX, PNET, ORM and Estimage.
Timeline
Owner Operator
Specialised Collision Repair Centre PTY LTD
2012.07 - 2023.10
Duty Manager
Coles
2005.03 - 2012.05
Quality Assurance Manager
Nando's
1995.02 - 2000.03
Diploma - Accounting
North Melbourne Institute Of Tafe
Certificate - Office Adminastration
Kanga Tafe
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