Bobbie-lee Case
New Gisborne,VIC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Owner Operator
Specialised Collision Repair Centre PTY LTD
Sunbury, VIC
07.2012 - 10.2023
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Analyzed client needs and formulated strategies to optimize customer service.
- Negotiated contracts with vendors to reduce costs and improve services.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded promptly to customer inquiries via phone, email, or in-person meetings.
- Monitored account activity regularly to ensure accuracy of billing information.
- Ensured compliance with company policies and procedures related to business accounts.
- Prepared financial statements.
- Prepared balance sheets, profit and loss statements, and other financial reports for management review.
- Oversaw accounts payable and receivable functions ensuring accurate recording of financial transactions.
- Managed day-to-day cash flow activities including forecasting cash requirements.
- Coordinated the preparation of tax returns by providing necessary documents to outside CPA firm.
- Reviewed all journal entries for accuracy prior to posting into general ledger system.
- Provided training and support on accounting software packages as needed throughout the organization.
- Reconciled bank accounts on a regular basis and resolved discrepancies in a timely manner.
- Ensured compliance with applicable federal, state, local laws and industry regulations pertaining to finance activities.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Oversaw cash flow, controlled costs and financial matters.
- Managed payroll processing and changes for 11 employees.
- Planned, directed and monitored regulatory operations, tax reporting and audit compliance.
- Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed relationships with tax authorities, bankers and auditors and Insurance Companies.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Used Multiple computer programs daily in order to communicate to suppliers (insurance companies), customers and account recording. Programs used M.Y.O.B, EQ, Audinet, Pnet, ORM and Estimage.
Duty Manager
Coles
Gisborne, Victoria
03.2005 - 05.2012
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Liaised with other departments to ensure seamless operations across the organization.
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of store manager.
- Complied with company policies and objectives.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Delegated work to staff, setting priorities and goals.
Quality Assurance Manager
Nando's
Brunswick, VIC
02.1995 - 03.2000
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Analyzed data from quality control testing to identify areas of improvement.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Created reports detailing results from inspections, tests, investigations., that were used by senior management for decision making purposes.
- Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
- Collaborated with suppliers on ways to reduce costs while maintaining desired levels of product quality.
- Established procedures and quality standards.
- Kept records of quality reports and statistical reviews.
- Troubleshot product issues and fixed problems.
- Adhered to company food, safety, quality and sanitation policies.
- Monitored actions of staff and customers to uphold health and safety standards.
- Worked in close collaboration with team members and supplier's to ensure customers received high-quality service.
Education
Diploma - Accounting
North Melbourne Institute Of Tafe
Preston, VIC03-2001
Certificate - Office Adminastration
Kanga Tafe
Broadmeadows, VIC10-1997
Skills
- Documentation And Reporting
- Payroll Processing
- Finance management
- Customer-focused
- Issue Resolution
- Time Management
- MYOB and EQ proficient
- Basic knowledge in AUDANET/AUDATEX, PNET, ORM and Estimage
Timeline
Owner Operator
Specialised Collision Repair Centre PTY LTD
07.2012 - 10.2023
Duty Manager
Coles
03.2005 - 05.2012
Quality Assurance Manager
Nando's
02.1995 - 03.2000
Diploma - Accounting
North Melbourne Institute Of Tafe
Certificate - Office Adminastration
Kanga Tafe
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