Bobbie-Lee White
Thornlands ,QLD
Overview
4
4
years of professional experience
Work History
Account Manager
Ausjet Inkjet & Laser Supplies
Cleveland , Qld
07.2022 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Maintained records related to sales for store management.
- Contacted customers to provide information on new and exciting products and service offerings.
- Processed daily orders through multi-carrier manifest system.
- Conducted routine cycle counts and reconciled problems found.
- Confirmed items picked for orders by keying codes into system.
Manager
ShaverShop
Carindale, QLD
06.2020 - 07.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Education
Cleveland District State High School
Cleveland, QLD1999
Skills
- Processing Payments
- Merchandising Proficiency
- Brand Promotion
- Adaptable and Flexible
- Inventory Management
- Loss Prevention
- Merchandise Receiving and Handling
- Returns and Exchanges
- Customer Service
- Product Knowledge
- POS Software
- Opening and Closing Procedures
- Stock Management
References
- Brittiny Perkins - Assistant Manager Shaver Shop Carindale 07 33982444
- Hayley Allen - Accounts Ausjet Inkjet & Laser Supplies 0481 244 155
Timeline
Account Manager
Ausjet Inkjet & Laser Supplies
07.2022 - Current
Manager
ShaverShop
06.2020 - 07.2022
Cleveland District State High School