Bobbo Tansi
Team Lead
Brisbane,QLD
Summary
Result-oriented Scrum Master offering over two years of rich and qualitative experience in non Agile Environment and as a Scrum master. Diligent team leader, forward-thinking and adaptable to dynamic company, customer and project needs. Strong ability to lead teams, coach/mentor, develop user stories and apply agile methodologies that would enable teams to build high-value products quickly and effectively. Demonstrated expertise in VDI, desktop, remote access, thin clients and video conferencing. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Electrical Home AIds PTY Ltd
Virginia, Queensland
04.2023 - Current
- Provide leadership and guidance to team members, ensuring that tasks are completed on time and to a high standard.
- Training new staff in relevant processes and procedures.
- Resolves escalated customer complaints or queries promptly and efficiently.
- Delegate tasks appropriately according to individual skill sets.
- Delegate daily tasks to team members to optimize group productivity.
- Support the manager in developing plans for future projects, initiatives and objectives.
- Liaise with other team leaders nationally every fortnight to Identify opportunities for process improvements, implementing changes when required.
Service Technician
Electrical Home Aids PTY Ltd
Brisbane, Queensland
09.2020 - Current
- Maintaine accurate records of service calls, repairs, and parts used.
- Diagnose problems and determine solutions for various customer issues.
- Communicate with clients for outstanding customer service and to increase repeat business.
- Repair faulty components such as motors, pumps, valves, switches.
- Troubleshoot electrical circuits using schematics and diagrams.
- Replace worn or damaged parts with OEM replacements as necessary.
- Identify potential problems during routine inspections in order to prevent future breakdowns.
- Follow established safety rules, OSHA guidelines and company safety policies and procedures.
- Train new team members on service processes to increase productivity.
- Test repaired items to ensure functionality before returning them to customers.
- Implement troubleshooting tactics to identify causes of poor machine performance.
IT Field Support Technician
KK Tech
Banyo Brisbane , Queensland
08.2019 - 03.2020
- Assembled new printers, tested and prepared them for site installation.
- Deployed and Installed printer hardware across multiple sites according to set standards.
- Set up and configured printers, scanners, modems, routers and other peripherals devices.
- Removed malfunctioning components and replaced with new or refurbished parts.
Student Assistant Lecturer
Brandenburg University of Technology
Cottbus, Brnadenburg - Germany
10.2016 - 02.2017
- Helped my supervisor with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Graded assignments and tests and documented results into filing systems.
- Facilitated small group instruction sessions on various topics.
- Participated in professional development workshops related to teaching techniques.
Visiting Lecturer
University of Buea
Buea, South West Region - Cameroon
05.2016 - 12.2016
- Instructed undergraduate and graduate students in the fundamentals of hybrid renewable energy systems.
- Integrated technology into classroom instruction by utilizing digital tools such as projector or Blackboard Learn.
- Delivered lectures on a variety of topics related to wind power and thermal systems
- Developed course materials, including lesson plans and handouts.
- Supervised independent studies conducted by advanced-level undergraduates or graduate students.
- Assessed student progress throughout the semester with exams, papers, projects, and presentations.
Education
Ph.D. - Environmental Engineering
Brandenburg University of Technology - Cottbus
Cottbus06-2019
Master of Science - Environmental Resources Management
Brandenburg University of Technology
Cottbus - Germany 02-2010
Bachelor of Science - Geology And Environmental Science
University of Buea
Buea, South West Region, Cameroon 07-2005
Skills
- Public Speaking
- Scrum Processes
- Agile Best Practices
- Meeting Facilitation
- Presentation Skills
- Software Development Life Cycle
- Agile Coaching and Mentoring
- Scrum, Kanban
- Portfolio Kanban
- Jira, Azure Devops, Confluence, Figma, Miro
- Stakeholder Management
- Microsoft office
- Conflict Resolution
- Workshops and Training Facilitation
- Performance Monitoring
- Regulatory Compliance
- Quality Control
- Diversity and Inclusion
- Employee Engagement
- Microsoft teams and outlook
- Basic programming with HTML, MySQL, PHP
Certification
- Professional Scrum Master (PSM I)
- Google Project management
- Virtual Coach and Agile project leader
- Decision Intelligence
- Influence Skills for Leaders and Managers
- Web design
- Agile project management
Languages
English
Native/ Bilingual
French
Professional
German
Professional
Spanish
Elementary
Timeline
Team Lead
Electrical Home AIds PTY Ltd
04.2023 - Current
Service Technician
Electrical Home Aids PTY Ltd
09.2020 - Current
IT Field Support Technician
KK Tech
08.2019 - 03.2020
Student Assistant Lecturer
Brandenburg University of Technology
10.2016 - 02.2017
Visiting Lecturer
University of Buea
05.2016 - 12.2016
Ph.D. - Environmental Engineering
Brandenburg University of Technology - Cottbus
Master of Science - Environmental Resources Management
Brandenburg University of Technology
Bachelor of Science - Geology And Environmental Science
University of Buea
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