Pradeep A Ballu
Customer service
WEST HOXTON,NSW
Summary
To secure a valuable position where I can utilize my skills
CAREER SUMMARY
Highly dedicated and motivated in maintaining customer satisfaction
Eighteen (18) years of experience in consumer electronics-oriented stores
Steady background within the consumer electronics, sales and service industry with cross-function duties which involved:
Customer interaction, sales and service
Coordinated service repairs for Australia and New Zealand
Strong interpersonal, oral and written communication skills
Proven ability to establish rapport with clients and exceed team targets
Reliable and driven with strong team management and prioritization abilities
Overview
35
35
years of professional experience
Work History
Courier
ANC Delivers
11.2020 - Current
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Tracked delivery information, mileage and fuel use while on shift.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Retail Assistant
Harvey Norman, Brown Goods, Audio
03.2020 - 09.2020
Customer service
Dan Murphy’s, a Woolworths Group
11.2019 - 02.2020
- Retail and completion of sale, and register work
- Assembled cabinets for display (no installer allowed due to Covid-19),
- Register work
- Cash up at the end of the shifts
- Replenished stock and warehousing
Warranty Officer
Daikin Australia
01.2019 - 10.2019
- Responsible for transactional processes within SAP
- Fast and accurate data entry
- Professional verbal communication skills
- Ability to multitask and manage workload
- Providing customer service support to internal employees including Territory Managers
Service Administrator
Bose Pty Limited
01.2000 - 07.2018
- Assisted in the day-to-day operations of the service department in order to achieve the service administration attainment of performance targets
- Helped implement Bose visual merchandising standards and executed promotional strategies
- Participated in all product trainings and certifications to continually develop and grow in the role
- Entered data into computer applications such as SAP(CRM) tool
- Prepared collections and dispatch of all audio-visual equipment via Australia Post Eparcel or Airroad couriers online
- Provided customer support over the phone on queries relating to audio/visual issues
- Achievements
- Coached peers on how to effectively please customers by offering a demonstrably unique customer experience and value proposition
- Delivered extraordinary and lasting experiences to every customer through personalizing Bose products and services to fit their unique needs
- Provided exceptional customer service during all customer interactions
- Achieved KPI goals relative to team targets
- Actively promoted the Bose brand and awareness to build customer advocacy
Lead Sales and Store Manager
Sydney Hi Fi
01.1992 - 07.2006
- A multi-tasking role where I was responsible for the day-to-day running of the store, which included:
- Delegated staff duties for the day
- Placed orders for lay by
- Coordinated and implemented daily staff induction to sales techniques in the morning meetings
- Emphasized on sales procedure for customer relationship and retention
- Ensured insurance replacement stock is secure
- Confirmed site quote appointments are still valid
- Held discussions on the importance of the sales targets for the store with staff
- Achievements
- Exceeded monthly sales targets for consecutive months
- Achieved customer confidence and continual of custom through correctly interpreting and configuring their Audio-Visual requirements
Audio Visual Sales Consultant
Pacific Hi Fi
01.1988 - 07.1992
Skills
- TRAINING AND DEVELOPMENT
- Communication Skills-call Capture
- Bose-In-house Global Campus Course-consumer Electronics Training
- Friedman Group Retail Management Course
- Call Centre Management
- COMPUTER SKILLS
- SAP-CRM
- Word, Excel and PowerPoint
- Senior Leadership Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Courier
ANC Delivers
11.2020 - Current
Retail Assistant
Harvey Norman, Brown Goods, Audio
03.2020 - 09.2020
Customer service
Dan Murphy’s, a Woolworths Group
11.2019 - 02.2020
Warranty Officer
Daikin Australia
01.2019 - 10.2019
Service Administrator
Bose Pty Limited
01.2000 - 07.2018
Lead Sales and Store Manager
Sydney Hi Fi
01.1992 - 07.2006
Audio Visual Sales Consultant
Pacific Hi Fi
01.1988 - 07.1992
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