Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

BOBBY SHARMA

Kingsgrove,NSW

Summary

An innovative training and development professional with demonstrated success in designing, delivering & implementing effective learning solutions in complex environments. Understands and executes the investment in staff through learning and capability uplift as a key contributor for producing skilled teams to meet strategic Group objectives.

Ensures LMS reporting align to Compliance requirements for operational risk management mitigation and transparency of current and potential learning gap analysis.

A dedicated, creative and passionate educator ensuring messages land in a simple and concise manner with clarity. Caters for all types of audiences in a safe and equitable learning environment. Versatile in face-to-face and online mediums and manages a range of participant attitudes effectively, ensuring learning gaps and requirements are fulfilled.


Overview

17
17
years of professional experience

Work History

Learning & Design Capability Manager

Commonwealth Bank
01.2021 - 03.2023
  • Responsible for providing learning advice and training expertise across Customer Complaints and Advocacy, regarding the design, development and implementation of appropriate learning solutions, technologies and whilst creating innovative teaching and learning collaterals
  • Established learning pathways for multiple intra-team roles
  • Reporting of completions in alignment to Compliance business rules
  • Tailored reporting requirements for individual BU and Team Leads
  • Design, create, coordinate and deliver effective operationally focused staff learning and development programs in a variety of settings including classroom, workplace and online
  • Manage, support and assess staff learning using a range of support tools and assessment methods
  • Develop, coordinate and implement agreed learning strategies, policies, plans and initiatives
  • Evaluate and report on the effectiveness of learning programs including validation activities, preparing correspondence, briefings and reports on findings, emerging issues, risks and solutions
  • Key Achievements:
  • Rollout of compliance based training to group-wide audience of front-line staff (9500 staff)
  • Creation of change champions network to support on-going continuous improvement with change members
  • Managed learning timeframe with delivery of videos and elearning content within 90% of allocate budget and time
  • Benchmarked the standard for delivery in following releases with focus on face-to-face training for return to office staff

Process Learning Development Consultant

Commonwealth Bank
03.2019 - 12.2020
  • Responsible for providing learning advice and training expertise across Customer Complaints and Advocacy, regarding the design, development and implementation of appropriate learning solutions, technologies and whilst creating innovative teaching and learning collaterals
  • Currently working on ARIS Release Rollout
  • Essential Responsibilities include:
  • Provide strategic advice to Business partner stakeholders relating to Learning (including facilitation, eLearning and video creation) to support the design and delivery of quality training materials on time and within budget
  • Manage delivery of training, including facilitators both domestically and overseas
  • Contributing expertise to the development and implementation of creative and cost effective solutions for the deployment of learning solutions face-to-face and online
  • Be a team player in delivering prioritised projects, driving process design/engineering solutions for business problems in customer, risk, performance or quality outcomes.

Learning and Process Practitioner

Commonwealth Bank
12.2017 - 02.2019

Continuous Improvement & Productivity was a strategic focus for the Group. I was tasked to deliver a Group-wide foundational program, establishing foundations of Process models, Pareto charts, and root cause analysis tools such as Ishikawa (fish bone) diagrams, etc. The objective being to iteratively improve and gain meaningful data patterns in learning, use logic and data to make informed Learning solution decisions. Create systematic comparison of two or more alternative solutions focussing on Customer centricity. Identified the key benefits and objectives of training programs in an organisation. Gathers information on basic principles and methods of training program design, implementation and evaluation. Identifies different training programs for different levels of employees in an organisation utilising data from learning systems.

Organisational Development HR Learning

Commonwealth Bank
09.2013 - 11.2017
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Reporting to compliance targets and mitigating operational risk potentials
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

BPB Learning Specialist

Commonwealth Bank
01.2010 - 08.2013
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

CDOT Training Specialist

Commonwealth Bank
04.2006 - 12.2010
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Documented participation and evaluated learning for each participant.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.

Education

Diploma - Business Process Management

Queensland University of Technology
Sydney, NSW
03.2020

Certificate IV Training and Assessment -

TAFE NSW
Sydney, NSW
03.2016

Bachelor of Teaching -

University of Western Sydney
Sydney, NSW
06.2004

Bachelor of Economics and Marketing -

University of Sydney
12.2000

Skills

    Learning lead for compliance

    Adult learning disciplines

    LMS reporting requirements

    Proficient in online and face-to-face delivery

    Team player

    Excellent stake holder management

    Change champion

Accomplishments

  • Creation and delivery of ARIS Architect course, ELearning + JIT Video Solutions for Group-wide users across multiple Role types, resulting in a consistent and standardised approach for utilising the new modelling method and approach; created reporting views and traction through LMS
  • Designed ARIS Connect – Modelling Interface course + ELearning + JIT Video Solutions for Group- wide users across multiple Role types, resulting in a consistent and standardised approach for utilising the new learning collaterals; created reporting views and traction through LMS
  • Designed and delivered Process View of Risk course + ELearning module; created reporting views and traction through LMS
  • Designed and delivered Process View of Cost course + ELearning module; created reporting views and traction through LMS
  • Designed and delivered Introduction to Business Process Modelling ELearning module
  • Designed and delivered Process Management Fundamentals course + Evaluation
  • Designed and delivered Process Decomposition course + Evaluation
  • Designed and delivered Business Process Modelling with ARIS course and post-workshop debrief
  • Enterprise Architecture – BIZZ Design – Module delivery
  • Learning and Process Practitioner
  • Commonwealth Bank Dec 2017- Feb 2019
  • Continuous Improvement & Productivity was a strategic focus for the Group
  • I was tasked to deliver a Group-wide foundational program, establishing foundations of Process models, Pareto charts, and root cause analysis tools such as Ishikawa (fish bone) diagrams, etc
  • The objective being to iteratively improve and gain meaningful data patterns in learning, use logic and data to make informed Learning solution decisions
  • Create systematic comparison of two or more alternative solutions focussing on Customer centricity
  • Identified the key benefits and objectives of training programs in an organisation
  • Gathers information on basic principles and methods of training program design, implementation and evaluation
  • Identifies different training programs for different levels of employees in an organisation utilising data from learning systems
  • Key Achievements:
  • Designed and delivered of CBA Tools and Process Methodology for Project Managers
  • Designed and delivered of Project Management Fundamentals + Evaluation
  • Delivered of Facilitation Techniques + Evaluation (practical and written) with increased effectiveness and comfort in the delivery of learning sessions for facilitators
  • Delivered of Productivity Fundamentals with increased productivity mindset with Process
  • Practitioner community
  • Delivered Simplification Essentials with increased process efficiency mindset of capturing data points with Business Analyst community
  • Enterprise Service Organisational Development HR Learning
  • Commonwealth Bank Sep 2013 – Nov 2017
  • Key Achievements:
  • LearnX Asia Pacific 2013 – CBA Speaker – My New Source of Truth – Dynamic Video Solutions ; (CEO
  • Recognition Activity) – Ian Narev
  • Design and delivery of Application Lifecycle Management (ALM) + Evaluation
  • Delivery of Enterprise Services Orientation
  • Delivery of Process Engineering and Requirements Execution
  • Delivery of Solution Delivery Management (SDM) Training
  • Design and delivery of Financial Literacy Program
  • Design and delivery of Merchant Acquiring – Training Call Lab
  • Business and Private Banking Learning Specialist
  • Commonwealth Bank Jan 2010 – Aug 2013
  • Key Achievements:
  • Designed and delivered Business and Private Banking and CommSec Graduates Induction programme
  • Designed and delivered Training Design & Delivery – Passport Checklist + Evaluation
  • Delivered CCL and Lending Training for Business & Private Banking
  • Designed and delivered of Business Workbench and Analytics Training + Evaluation
  • Client Delivery Operations and Technology (CDOT) Training Specialist
  • Commonwealth Bank April 2006 – Dec 2010
  • Key Achievements:
  • Designed and delivered Project Jaguar – 2010 – Pilot for the first trade into market using a new
  • CommSec platform + Evaluation
  • Designed and delivered Local Business Banking Induction Programme
  • Designed and delivered of CommSec Induction + Evaluation
  • Delivered of Group Sales & Service (Breakthrough Service Performance)

Timeline

Learning & Design Capability Manager

Commonwealth Bank
01.2021 - 03.2023

Process Learning Development Consultant

Commonwealth Bank
03.2019 - 12.2020

Learning and Process Practitioner

Commonwealth Bank
12.2017 - 02.2019

Organisational Development HR Learning

Commonwealth Bank
09.2013 - 11.2017

BPB Learning Specialist

Commonwealth Bank
01.2010 - 08.2013

CDOT Training Specialist

Commonwealth Bank
04.2006 - 12.2010

Diploma - Business Process Management

Queensland University of Technology

Certificate IV Training and Assessment -

TAFE NSW

Bachelor of Teaching -

University of Western Sydney

Bachelor of Economics and Marketing -

University of Sydney

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