Summary
Overview
Work History
Education
Skills
Languages
Sports
Timeline
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Bo (Betty) Pang

Brisbane,QLD

Summary

Dynamic and results-driven professional with 2 years of experience as a restaurant store manager, demonstrating proficiency in operational and team management. Skilled in optimizing processes, leading teams to achieve operational excellence, and providing exceptional customer service. Seeking to leverage my management expertise and operational know-how to excel in an administration officer role, where I can contribute to the efficient functioning of administrative tasks and support the organization's strategic objectives.

Overview

6
6
years of professional experience

Work History

Store Manager

Roll'd Vietnamese
05.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and constructive feedback
  • Assisted with hiring, training and mentoring new staff members.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Accounting Intern

Apollo Motorhome Holidays
11.2020 - 02.2021
  • Assisted the financial accountant with vehicle depreciation/write-off reconciliation report for both Australia and New Zealand accounts for financial year 2019/20
  • Prepared and calculated the monthly interest and remaining outstanding of the lease plans for 200+ vehicles in Excel and updated the journal entry in MYOB
  • Assisted the financial manager to reconcile bank statements by comparing transactions to the general ledger for the year-end external audit
  • Maintained accounting documents and created work orders and purchase orders for accounts payable and accounts receivable, ensuring all vehicles’ registration, suppliers’ invoices and files are up to date
  • Updated the re-financial loan contracts and analyzed the variance and materiality

External Audit Intern

Dahua Certificated Public Accountants
12.2018 - 02.2019
  • Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
  • Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
  • Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
  • Provided assistance in researching complex accounting issues encountered during audits, applying relevant guidance to arrive at appropriate conclusions.

Education

Master of Commerce - Professional Accounting & Applied Finance

University of Queensland
Brisbane, QLD
11.2019

Bachelor of Business - Marketing & Managemet

James Cook University
Townsville, QLD
11.2017

Skills

  • Customer Service & Customer Relations
  • Problem-Solving
  • Multitasking and Organization
  • Shift Scheduling
  • Recruiting and Hiring
  • Excel spreadsheets
  • Dedicated Team Player
  • Scheduling and calendar management

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Sports

Table tennis player at Brisbane Table Tennis Association (BTTA)

Community Volunteer at BTTA 

Timeline

Store Manager

Roll'd Vietnamese
05.2021 - Current

Accounting Intern

Apollo Motorhome Holidays
11.2020 - 02.2021

External Audit Intern

Dahua Certificated Public Accountants
12.2018 - 02.2019

Master of Commerce - Professional Accounting & Applied Finance

University of Queensland

Bachelor of Business - Marketing & Managemet

James Cook University
Bo (Betty) Pang