Overview
Work History
Education
Skills
Websites
Volunteeringcommunityinvolvement
Relevantexperience
Licensescards
Extracurricular Activities
Timeline
Generic

Bock Gonkarnue

Melbourne,Australia

Overview

15
15
years of professional experience

Work History

Disability Support Worker

Sunny Pine Home and Community Service
10.2023 - Current
  • Provided assistance in daily living activities by dressing, grooming and bathing.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.


On-call

Group Australia
01.2021 - Current
  • Responsibility: Support clients with domestic and personal care
  • Book appointments for clients
  • Supporting clients to complete daily tasks
  • Manage client’s funds and petty cash
  • Assist the client to get involved in community activities
  • Advocate on behalf of clients
  • Refer clients to services that are relevant to their needs
  • Administer clients’ medications.

Disability Support work

Quality Home Care and Community services
02.2022 - 12.2023
  • My role at Quality Home and Community Services involves working with young people with complex needs
  • I book appointments on behalf of the young people I am looking after
  • Drive my clients to court appearances and support them
  • Liaise with lawyers to take down details of what is required of them and advocate on their behalf
  • Refers them to social services and also employment programs
  • Liaise with their parents and next of kin with permission from the young person
  • Guide and support young people to abide by court orders and conditions of release
  • Reinforce positive behaviour and as time reward the person for positive behaviours
  • Assist with domestic tasks.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Disability support worker

Scope Group Australia
04.2022 - 06.2023
  • Responsibilities: Support clients with domestic and personal care
  • Book appointments for clients
  • Supporting the client to complete daily tasks
  • Manage client’s funds and petty cash
  • Assist the client to get involved in community activities
  • Advocate on behalf of a client
  • Refer clients to services that are relevant to their needs
  • Administer clients’ medication.

Senior Support Worker

No limits Community Services
01.2020 - 03.2022
  • Responsibilities: Ensuring staff compliance with company policies and procedures
  • Solve problems among staff
  • Organize meetings with the client’s parents and next of kin
  • General staff supervision
  • Conduct staff performance review
  • Rostering of staff
  • On-call duties
  • Timesheet approval
  • Book medical appointments for clients
  • Oversee the client’s food
  • Manage petty cash and house money
  • OH&S representative.
  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
  • Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
  • Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
  • Conducted risk assessments for potential hazards within the home environment, ensuring client safety at all times.
  • Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
  • Played a key role in the development and implementation of new policies, procedures, and protocols to improve service quality.
  • Implemented behavior management techniques to address challenging behaviors while maintaining a positive therapeutic environment for all clients.
  • Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
  • Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
  • Actively participated in team evaluations of client progress towards meeting identified goals.
  • Contributed to the development of person-centered care plans, promoting independence and well-being among clients.
  • Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for clients with complex needs.
  • Coordinated community outings and activities, enriching the lives of clients through social engagement opportunities.
  • Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
  • Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
  • Facilitated successful transitions between services by collaborating closely with case managers, families, and other service providers.
  • Participated in ongoing professional development opportunities to stay current on best practices in the human services field.
  • Improved team communication and collaboration through the implementation of regular staff meetings and open channels for feedback.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Corporate Lounge Management

Virgin Lounge Melbourne Airport
06.2009 - 10.2011
  • Responsibilities: Customer service
  • Welcoming guests
  • Taking orders
  • Serve food
  • Bar attending
  • Coffee making
  • General cleaning.

Education

Completed skillset Training in Leisure and Health -

Inter care Training Group
Melbourne, Australia

Completed level 1 First Aid training -

Inter care Training Group
Melbourne, Australia

Completed training in Cardiopulmonary Resuscitation -

Allen’s Training
Melbourne, Australia

Completed bachelor’s degree in Community Development -

Victoria University Melbourne
Melbourne, Australia
10.2023

Completed Certificate Iv in Disability -

Inter care Training Group
Melbourne, Australia
10.2020

Completed Certificate II Hospitality Management -

Holmesglen College
Melbourne, Australia
12.2012

Skills

  • Team player
  • Problem-solving Skill
  • Time management
  • Good communication skills
  • Critical thinking
  • Leadership Skill
  • Active listening skills
  • Very reliable
  • Accountability
  • Creativity
  • Customer service skills
  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Relationship Building
  • Disability Awareness
  • Documentation skills
  • Documentation And Reporting
  • Client Confidentiality
  • Incident Reports
  • Mobility support
  • Meal Planning
  • Computer Skills
  • Health and Safety
  • Individual Support Plans
  • Household chores
  • Dressing assistance
  • Creative Thinking
  • Family Communication
  • Emotional Support

Volunteeringcommunityinvolvement

  • 09/01/17, 09/01/19, Former Youth chairman Faith Harvest Church, Organise sporting events., Settle disputes among young people., Settle a dispute between the young person and their parents., Help them with school homework., Help newly arrived refugees connect to services., Melbourne, Australia
  • 10/01/20, 12/01/20, Uniting Care Australia, Driving clients to appointments, Doing activities with clients, Cooking for clients, Domestic cleaning, Taking a client to community services, Working in the garden with clients, Personal care, Kilsyth, Australia
  • 01/01/09, current, Nimba county association Victoria, Registration of new members, Making quarterly financial reports, Banking together with the treasurer, Making Annual financial report, Preparing profit and loss statement, Assisting the general secretary with grant applications, Assisting the general secretary with reporting back to stakeholders, Victoria

Relevantexperience

I have worked as a disability support worker for many years. I have experience in dealing with clients with complex needs and with clients with challenging behaviours. I have served as a Senior support worker as well. This role allowed me to play a leadership role in the disability industry handling complaints, rostering, and general staff management. I am currently serving as the Vice chairman for administration in my community. In this role, I represent my community when meeting with stakeholders. I also ensure all legal compliances are met on time.

Licensescards

  • Full Victoria driver license
  • Working with children check
  • Clean police check
  • NDIS worker screening check

Extracurricular Activities

In my spare time, I play soccer with our “old-timer” team. Work on my backyard garden. Visit families and older people in my community to learn about my cultural practice.

Timeline

Disability Support Worker

Sunny Pine Home and Community Service
10.2023 - Current

Disability support worker

Scope Group Australia
04.2022 - 06.2023

Disability Support work

Quality Home Care and Community services
02.2022 - 12.2023

On-call

Group Australia
01.2021 - Current

Senior Support Worker

No limits Community Services
01.2020 - 03.2022

Corporate Lounge Management

Virgin Lounge Melbourne Airport
06.2009 - 10.2011

Completed skillset Training in Leisure and Health -

Inter care Training Group

Completed level 1 First Aid training -

Inter care Training Group

Completed training in Cardiopulmonary Resuscitation -

Allen’s Training

Completed bachelor’s degree in Community Development -

Victoria University Melbourne

Completed Certificate Iv in Disability -

Inter care Training Group

Completed Certificate II Hospitality Management -

Holmesglen College

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