Tilley Delagnes
Cranbourne,VIC
Summary
Enthusiastic Sales and Customer Service professional with experience in communication and negotiating. Driven to provide superior quality customer service. Enthusiastic in sharing knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Representative
TKV Group
10.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Streamlined sales process, reducing time from lead to close.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Replenishment and Customer Service
Bunnings Warehouse
01.2020 - 10.2021
- Very punctual
- Fast Learner
- Work Well Within a Team
- Self Motivated
- Always Organised
- Great Customer Service And Communication Skills
- Working with Bunnings Warehouse has given me a variety of tasks to do within the workplace
- I first started at the registers working with customers, communicating with them face to face and via phone, helping them with returning items or purchasing at the registers
- I was given the opportunity to move to another department which was Replenishment GI (Goods Inwards) this gave me a whole different overview of where and how much stock comes in and out of the warehouse, unpacking boxes and organizing them to each department, dealing with special customer orders and trade orders
General Hand Labourer
Jayco Caravans
01.2018 - 01.2020
- Always Reliable
- Fast Worker
- Fast Learner
- Great With Teamwork
- Highly Motivated
- As part of working with Jayco Caravans, I worked as part of the Cabinet Shop team to make all internal walls, kitchens, robes, overheads, pantries, fridges, cabinets and beds for all caravans coming in the factory
- I strived by working in the fast paced environment and workplace with a strong team and communication
2nd Year Apprentice Mechanic
MK Auto
01.2016 - 01.2018
- Very reliable
- Punctual on time
- Very High Work Ethic
- Hard Worker
- Open and Close Shop
- At MK Auto I started my apprenticeship, I have always had a passion for cars, as I started I was trained with basic knowledge of servicing cars, filling out job cards, answering phones and booking in customers
- Within the first 6 months I received my own set of keys to the shop, giving me that responsibility to open and close as I was always the first one in the morning
- I was extremely driven to my work as a mechanic and learning, meeting new customers, connecting with them
- As a mechanic I had a lot of customers trust my work, trusted me and my ability to do right by the job and make sure they were satisfied before they left
- I felt proud of what I accomplished as an apprentice and till this day I still have that knowledge
Barista, waitress
Blue Dish
01.2014 - 01.2017
- Experienced Barista / Waitress
- Customer service
- Register operations
- Cleaning
- Opening and Closing café
- At Blue Dish Café I started out as a barista, making sure my coffee was 100% for customers and for them to be happy was my goal
- Within 1 year I was given a set of keys to the café where I would open and close, set up the café, manage the money and do the rosters
Barista, Waitress
Happy Jaques
01.2015 - 01.2016
- Experienced Barista / Waitress
- Customer service
- Register operations
- Cleaning
Barista, Bar and Waiting Person – Casual Position
Michael Angelo’s Restaurant/ Café/ Bar
01.2013 - 01.2015
- Experienced Barista / Waitress
- Customer service
- Register operations
- Cleaning
- Closing Restaurant
Barista, Bar and Waiting Person – Casual Position
Intermezzo Café/ Restaurant/Bar
01.2013 - 01.2014
- Experienced Barista / Waitress
- Customer service
- Register operations
- Cleaning
- Closing Restaurant
Barista and Waiting Person - Casual Position
Zartowa Café/Restaurant
01.2010 - 01.2012
- Experienced Barista / Waitress
- Customer service
- Register operations
- Opening / Closing premises
Education
Certificate 3 - Early Childhood Education
Holmesglen Moorabbin
Diploma - Early Childhood Education
Holmesglen Moorabbin
Cert IV - Criminal Justice
Melbourne Polytechnic
Dimploma - Criminal Justice
Melbourne Polytechnic
Kilbreda College
01.2014
Kilvington Girls Grammar School
01.2011
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Product and service knowledge
- Product and Service Sales
- Customer Retention
- Client Service
- Lead prospecting
- Product Promotions
References
- PJ Neave, Complex Manager, Bunnings Warehouse Keysborough, 03 87967100
- Donna Paxton, Human Resources Manager, Jayco, 03 87922013
- David Bussuttil, Owner, MK Auto, 0413449093
- Mr John Lucchinelli, Director, Intermezzo Café/Restaurant/Bar and Michael Angelo’s Café/Restaurant/Bar, 0412332556
- Mark Veselik, Owner, Blue Dish, 0423149909
Training
- Australian Institute of Education and Training, Apply First Aid, 09/01/12
- The Coffee School Melbourne, Certificate in Preparation and Serving Espresso Coffee, 09/01/12
- Victorian Commission for Gambling and Liquor Regulation, Certificate in Responsible Service of Alcohol Program, 07/01/14
- High Risk Licence, Forklift
Community Service
Arcare Aged Care, Brighton, 02/01/11, 06/30/11
Timeline
Sales Representative
TKV Group
10.2021 - Current
Replenishment and Customer Service
Bunnings Warehouse
01.2020 - 10.2021
General Hand Labourer
Jayco Caravans
01.2018 - 01.2020
2nd Year Apprentice Mechanic
MK Auto
01.2016 - 01.2018
Barista, Waitress
Happy Jaques
01.2015 - 01.2016
Barista, waitress
Blue Dish
01.2014 - 01.2017
Barista, Bar and Waiting Person – Casual Position
Michael Angelo’s Restaurant/ Café/ Bar
01.2013 - 01.2015
Barista, Bar and Waiting Person – Casual Position
Intermezzo Café/ Restaurant/Bar
01.2013 - 01.2014
Barista and Waiting Person - Casual Position
Zartowa Café/Restaurant
01.2010 - 01.2012
Diploma - Early Childhood Education
Holmesglen Moorabbin
Cert IV - Criminal Justice
Melbourne Polytechnic
Dimploma - Criminal Justice
Melbourne Polytechnic
Kilbreda College
Kilvington Girls Grammar School
Certificate 3 - Early Childhood Education
Holmesglen Moorabbin
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