BODIL ATHIFALE

Government

01.1999 - 11.2023

Handled customer inquiries and suggestions courteously and professionally
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Answered constant flow of customer calls with minimal wait times
Answered customer telephone calls promptly to avoid on-hold wait times.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Processed customer service orders promptly to increase customer satisfaction.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Streamlined call center processes for improved efficiency and reduced wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.