Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline
Volunteer
Bogdan Cucu

Bogdan Cucu

Sydney,New South Wales

Summary

Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.

Overview

22
22
years of professional experience

Work History

Courier & Food Delivery

Self Employed Services
11.2019 - Current
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Contacted customers to confirm delivery details and locations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Communicated with dispatch and customers for accurate delivery information.
  • Managed delivery route for optimal use of time and fuel.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Tracked delivery status and updated customers for expected delivery time.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.

F&B Coordinator

Rooty Hill RSL
01.2016 - 01.2017
  • At Root-Hill RSL
  • Anticipated customer needs and always use the polite and respectful way to solve any issues in concordance with the company policy;
  • Knowing very well all the staff and their work performance, even when i was not present in the outlets;
  • Organised the staff in the outlets in order to meet the service knowledge balance and ensure that a great customer service it was offered to our patrons at all the time;
  • Knowing the product promotions and communicate new changes to all the staff;
  • Organise at all the time or when directed to do so the outlets rosters by following the company needs for cost savings and service improvement
  • Interview the 3 months Evaluations for the new upcoming staff;
  • Issued the file notes or warnings to staff when not following the company policy;
  • Knowing to operate an Eatec;
  • Do the daily requisitions for all the outlets;
  • Do the monthly inventory;
  • Participating at the F&B meetings;
  • Working together with the F&B team to improve the customer service and staff needs;
  • Reporting to F&B General Manager;

F&B Attendant

Root-Hill RSL
01.2014 - 02.2019
  • Working behind the bar in restaurant, cafes and provide a great customer service standards to our patrons, when bringing in, all my work experience into it, following the job and position description;
  • Working in Zest Restaurant was a unique experience, food looked great, the customers were happy and staff very friendly
  • I could find myself delivering food to the tables, help the customers to find the right table, clean the tables, always smiling and being happy;
  • Working in the Stardust cafeteria i was serving cakes, coffees, smoothies, food and provided a wonderful service experience to our patrons;
  • Working in the late night fast food “Terrace” i was serving drinks, food and coffee to our patrons;
  • Reporting to F&B Coordinator
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved customer problems and complaints.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.

Warehouse Attendant

Rooty Hill RSL
01.2017 - 02.2019
  • Checked incoming shipments for quality and accuracy, working closely with shippers to rectify issues and avoid workflow interruption.
  • Loaded and unloaded delivery trucks safely, quickly putting items away to maintain flow of daily workloads.
  • Collaborated with supervisors to support warehouse operations, taking initiative to complete Type tasks on time.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Completed cycle counts and monthly inventory.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Junior Assistant Cruise Director

Princess Cruises
01.2012 - 08.2012
  • Organised, host and participate at events like: karaoke, arts and crafts, passengers’ talent show, country nights, golf competitions and trivia’s
  • Organised schedules
  • Staff training
  • Promote and up sale products
  • Customer service
  • Entertainment
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Waiter

Hotel Alpin
09.2011 - 01.2012
  • Welcome the customer in the restaurant
  • Offer an preferable table where available
  • Handle the Menu
  • Taking order
  • Suggest Drinks & Food from menu
  • Service in order and on time
  • Table setup, Drinks and Food Knowledge
  • Cash handle
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Cocktail Server/Bar Steward

Princess Cruises
01.2010 - 01.2011
  • Worked in Martini Bar, Coffee Bar,Casino Bar and Wine Bar
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items, and recorded order information.

Waiter

Franchise 100 Montaditos
01.2008 - 01.2010
  • Counter customer attend service
  • Cash handle
  • Receiving stock, responsible inventory(stocktake)
  • Touchpad operate
  • Kitchen preparation and knowledge of the products
  • Responsible service of alcohol
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedures.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Waiter

Costa Cruise Lines
01.2004 - 01.2007
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Waiter

Ana Hotels
01.2003 - 01.2004
  • Welcome the customer in the restaurant
  • Offer an preferable table if available
  • Handle the Menu
  • Taking order
  • Suggest Drinks & Food from menu
  • Service in order and on time
  • Table setup, Drinks and Food Knowledge
  • Cash handle

Cashier & Sales Assistant

01.2001 - 01.2002
  • Product knowledge
  • Ticketing the products
  • Manage the inventory
  • Cash handle
  • Product preparation and presentation
  • Respect FIFO (First In First Out) when handle food products

Education

Driver, Mechanic Auto -

High School For Automobile
Brașov, Romania
06.2002

Certificate lll Hospitality R.S.A./RCG - Hospitality

Onegov.nsw.gov.au
01.2023

Certificate IV in Hospitality supervisor study - Hospitality

T.A.F.E
Mount Druitt, NSW
12.2013

Bar Techniques diploma - Bartending

CRC Peru
Lima, Peru
04.2009

Waiter diploma - Hospitality

Waiter School, Brașov
Brașov, Romania
06.2003

Skills

  • Valid Australian Driving licence type C plus T ( transport passengers ) clean record
  • Customer service
  • Local Routes
  • Punctuality and Reliability
  • Delivery and Pickup
  • Resolving Shipping and Delivery Problems
  • Vehicle Inspection

Additional Information

  • Delivery courier, Customer service, Web design ,Management, Marketing

Languages

Romanian
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Italian
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Courier & Food Delivery

Self Employed Services
11.2019 - Current

Warehouse Attendant

Rooty Hill RSL
01.2017 - 02.2019

F&B Coordinator

Rooty Hill RSL
01.2016 - 01.2017

F&B Attendant

Root-Hill RSL
01.2014 - 02.2019

Junior Assistant Cruise Director

Princess Cruises
01.2012 - 08.2012

Waiter

Hotel Alpin
09.2011 - 01.2012

Cocktail Server/Bar Steward

Princess Cruises
01.2010 - 01.2011

Waiter

Franchise 100 Montaditos
01.2008 - 01.2010

Waiter

Costa Cruise Lines
01.2004 - 01.2007

Waiter

Ana Hotels
01.2003 - 01.2004

Cashier & Sales Assistant

01.2001 - 01.2002

Driver, Mechanic Auto -

High School For Automobile

Certificate lll Hospitality R.S.A./RCG - Hospitality

Onegov.nsw.gov.au

Certificate IV in Hospitality supervisor study - Hospitality

T.A.F.E

Bar Techniques diploma - Bartending

CRC Peru

Waiter diploma - Hospitality

Waiter School, Brașov

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