Bojana Babic
Melbourne,VIC
Summary
Adept at delivering compassionate care and behavioral management, I significantly enhanced patient engagement and satisfaction during my tenure at Mercy Place. My expertise in emergency response and emotional support, coupled with a proven track record in improving client well-being, positions me as a valuable asset to any healthcare team.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
2025
2025
years of professional experience
Work History
PCA - Lifestyle Assistant
Mercy Place
Sandringham, Victoria
01.2021 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Provided administrative support to Lifestyle Director by organizing and scheduling events, meetings, and appointments.
- Ensured compliance with all applicable laws, regulations, policies and procedures pertaining to the running of a successful lifestyle program.
- Assisted in developing strategies for increasing customer engagement with the company's lifestyle initiatives and products and services offered.
- Led group sessions and encouraged discussion to improve results for individuals.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Supported families during periods of disruption providing client help in adjusting to new lifestyles.
- Followed standard infection control protocols to avoid illness or contamination.
PCA
Blue Cross
Sandringam, Victoria
01.2020 - 01.2021
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
Care Coordinator
Calvary
Melbourne, Victoria
02.2017 - 08.2017
PCA
Parkglen recruitment Community
Keysborough, Victoria
02.2015 - 07.2017
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Reminded patients to take prescribed medications or nutritional supplements.
- Planned and served meals and snacks to patients according to prescribed diets.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided physical support to assist patients with bathing, dressing and toileting.
PCA
Regis Aged care
Dandenong, Victoria
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Answered questions from family members regarding patient's condition or care plan.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Responded to bell or light signal calls to assist patients with needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Cert 5 in Aging Support -
Intercare Training
Keysborough, VIC01-2019
Certificate 3 in Aged Care - Aged Care
AEMS
Noble Park, VIC01-2015
Diploma - Community Services - Aged Care
ITHEA
Melbourne, VICSkills
- Mobility support
- Client advocacy
- Behavioral management
- Safety awareness
- End-of-life care
- Meal preparation
- Emergency response
- Dementia care
- Care plan implementation
- Medication reminders
- Emotional support
- Range of motion exercises
- Patient documentation
- Family support
- Compassionate care
- Personal hygiene assistance
- Infection control
Affiliations
- work well as a team member & can work independently
- respected my colleagues & family members
- effective communication skills
- Able to adjust to changes if need with care needs or program planning
- interpersonal skills
- Risk management tools
- ACFI Documentation
- Basic life supprt
Accomplishments
- Customer Excellence Service Award
- Employee of the month
- CEO award
Languages
English
Full Professional
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Bosnian
Native/ Bilingual
references
- Meliha Bojcic EEN Regis - 0423 669 689
- Tony Buckley - General Manager Calvary - 0430 777 001
- Susan Brack - lifestyle Co -Ordinator Mercy Place - 0425 773 142
Timeline
PCA - Lifestyle Assistant
Mercy Place
01.2021 - Current
PCA
Blue Cross
01.2020 - 01.2021
Care Coordinator
Calvary
02.2017 - 08.2017
PCA
Parkglen recruitment Community
02.2015 - 07.2017
PCA
Regis Aged care
Cert 5 in Aging Support -
Intercare Training
Certificate 3 in Aged Care - Aged Care
AEMS
Diploma - Community Services - Aged Care
ITHEA
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