Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies and Interests
Timeline
BusinessDevelopmentManager

BOJIA ZHANG

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team leader of Retail Speciality Group

Lagardere Awpl
12.2022 - Current
  • Providing professional shopping advice and multilingual services with high satisfaction ratings;
  • Helped customers make informed purchasing decisions by learning about product knowledge and cross-cultural communication skills;
  • Maintained store cleanliness and product displays to ensure a pleasant shopping experience;
  • Quickly and professionally handled customer issues and complaints to ensure a high level of customer service;
  • Open to training, improved sales skills and customer service to enhance the overall capability of the store.

Accounting Administration

Symbol Laboratories Brisbane
07.2020 - 01.2021
  • Made invoice according to clients’ project, solved problems in a multichannel environment, including face-to-face and via phone.
  • Coordinated with IT resources to check issues of the system.
  • Helped clients to take orders and make payments via phone.
  • Checked billing to ensure the information was accurate.
  • Entered information and data into system and ensured the accuracy of the data.

Sales

Addictea
02.2017 - 12.2020
  • Understood customers’ needs, introduced relative products to customers, and helped them to take orders.
  • Maintained excellent relationships with customers to facilitate the repurchase rate.
  • Performed marketing analysis via Excel, made some plots to visualize data in a easier way, designed some promotions according to the marketing analysis report so that the revenue had been increased by 3%.
  • Communicated with suppliers to negotiate the price and quantity , found the best valuable suppliers and ordered raw materials from the suppliers.
  • Checked the inventory and replenished the stock in time.
  • Made membership plans and combos, accumulated customers’ credits and brought them some gifts.

Education

Tertiary Preparation - Upgrade Existing Music Skills

Queensland Conservatorium
South Brisbane QLD

Certificate III - Early Childhood Education And Care.

TAFE Queensland
Southport, QLD

Bachelors Of Arts/Bachelor Of Education - Provides Skills And Knowledge For Teaching

The University of Queensland
Brisbane, QLD

Skills

  • Proficiency in R Studio
  • Microsoft Office
  • Problem-solving aptitude
  • Attention to Detail
  • Teamwork and Collaboration
  • Client Service

Certification


  • Certificate of early child care, Tafe of Queensland,2019
  • First aid certificate
  • Certificate of Music
  • Certificate of high school education

Personal Information

Visa Status: Australia Citizen

Australian driver license

Blue Card holder

Hobbies and Interests

  • Exhibition
  • Reading
  • Piano
  • Watch movies
  • Singing

Timeline

Team leader of Retail Speciality Group

Lagardere Awpl
12.2022 - Current

Accounting Administration

Symbol Laboratories Brisbane
07.2020 - 01.2021

Sales

Addictea
02.2017 - 12.2020

Tertiary Preparation - Upgrade Existing Music Skills

Queensland Conservatorium

Certificate III - Early Childhood Education And Care.

TAFE Queensland

Bachelors Of Arts/Bachelor Of Education - Provides Skills And Knowledge For Teaching

The University of Queensland

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BOJIA ZHANG