Bonaventure John Bosco
Customer Relations Representative
Blad hills,QLD
Summary
Experienced in providing network support to users and developing and implementing technical solutions. Troubleshoots highly technical & complex issues with ease and patience. Detail-oriented team player, driven and proven successful at achieving team targets. Ability to handle multiple projects simultaneously with a high degree of accuracy. Superior computer skills & telephone etiquette.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Customer Relations Representative
Equifax
4003, QLD
08.2023 - Current
- role is to assist in the growth & development of Fit2Work through outstanding customer service, support & high-quality administration.
- respond to client & consumer queries in a timely manner meeting KPI's consistently.
- Handled complaints in a highly professional manner.
- Proactively liaise with management to ensure Operations is adequately resourced to meet client's expectations.
- Supported all internal stakeholders with additional projects activities
- Identify & recommend opportunities to streamline processes and improve efficiencies in service delivery.
- Guiding callers through the requirements for background screening checks.
Forklift Driver
DHL Supply Chain
Pinkenba, QLD
02.2023 - Current
- Located proper slots on storage racks and set pallets in place with forklift and High reach.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
- Loaded and Unloaded trucks and moved materials to staging area.
- Checked items against documentation for accuracy.
- Loaded warehouse trailers using forklift.
- Safely operated high reach, clamps and forklifts.
- Used RF gun to scan products for shipment
Cleaning Assistant
Oz Link
Banyo, Brisbane
01.2021 - 01.2023
- Vacuuming and Mobbing the floors and rooms
- Pick up larger objects from the floor
- Spot cleaning of glass doors and windows
- Ensuring restrooms and clean and sanitised
- Restocking of all products
Forklift Operator
JB Solutions
Coopers Plains Brisbane
12.2020 - 12.2021
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Operated all loaders, forklift and high risers equipment safely and efficiently to prevent damage to items and avoid injuries.
Customer Service Representative
Vodafone - Tech Mahindra
11.2017 - 12.2019
- Resolving Customers quires
- Explaining Bills
- Giving/Aapproving Credits to Customers
- Planning Rosters for the Teem
- Upgrading plans
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Worked closely with network administrators and server engineers to deliver quality service.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Serco Global Services
11.2014 - 10.2017
- Training new advisors / OJT Batch
- Training conducted for the Bottom Quartile agents
- Achieving Throughput n Certification Targets
- Conducted refreshers on the floor
- Training n feedback done for all bottom quartile advisors
Hutchison 3 Global Services Private Limited
09.2010 - 02.2014
- Taking calls for high profile business customers of 3G
- Managing the escalation calls for the team
- Achieving the CSAT target month & month
- Handling the team AHT & break schedule
- Taking decisions on Giving/Approving Credits to Customers
- Maintaining team attendance & rostering them for the week / Month
- Training new advisors / OJT Batch
- Training conducted for the Bottom Quartile agents
- Moved in as a support trainer
- Training conducted on product and soft skills
- Refreshers done on floor
- Achievements in 3G
- Was awarded as the Best Team for CSAT & Performance
- Awarded as the Consistent performer for year 2011, 2012
- Recognised as the higher sales achiever for year 2012
Customer Service Executive
Zenta (P) Limited
10.2009 - 08.2010
- Calling customers for collection as well giving benefits
- Provided assistance with billing enquire
- Retained dissatisfied Customers by ensuring their inconvenience were compensated for.
Assistant Manager Production
Bombay Sweets
01.2004 - 01.2008
- Checking the quality of materials
- Tracking of stock
- Maintaining the transportation
- Managing the Finance Department ( Salary Related )
Education
Bachelors - Commerce
Sikkim University
Mumbai, India Skills
Microsoft Officeundefined
Certification
Diploma In Auto Electrician
Timeline
Customer Relations Representative
Equifax
08.2023 - Current
Forklift Driver
DHL Supply Chain
02.2023 - Current
Cleaning Assistant
Oz Link
01.2021 - 01.2023
Forklift Operator
JB Solutions
12.2020 - 12.2021
Customer Service Representative
Vodafone - Tech Mahindra
11.2017 - 12.2019
Serco Global Services
11.2014 - 10.2017
Hutchison 3 Global Services Private Limited
09.2010 - 02.2014
Customer Service Executive
Zenta (P) Limited
10.2009 - 08.2010
Assistant Manager Production
Bombay Sweets
01.2004 - 01.2008
Bachelors - Commerce
Sikkim University
Similar Profiles
Lorenzo SmithLorenzo Smith
Technical Product Analyst at EquifaxTechnical Product Analyst at Equifax
Danielle EastbergDanielle Eastberg
Data & Functional Architect/Senior Product Owner at EquifaxData & Functional Architect/Senior Product Owner at Equifax
Molly GatherumMolly Gatherum
Customer Success - Senior Manager at EquifaxCustomer Success - Senior Manager at Equifax