Bonita Droegemueller
Victor Harbor,SA
Summary
Dynamic professional with extensive experience in customer service and team management. Skilled in training new staff and implementing process improvements that enhance operational efficiency. Committed to fostering a collaborative environment to drive exceptional service outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
BARISTA
Caffe Primo PTY LTD
Victor Harbor, SA
08.2014 - 02.2025
- Prepared high-quality coffee and beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations and service areas.
- Provided exceptional customer service, enhancing overall guest experience.
- Oversaw daily operations, ensuring adherence to health and safety regulations.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Developed efficient workflows to improve order processing times during peak hours.
- Implemented feedback systems for continuous improvement in service delivery.
- Maintained regular and consistent attendance and punctuality.
Managing Assistant
Cafe Bavaria
Victor Harbor, SA
2004 - 2010
- Coordinated cross-departmental communication to streamline project execution and enhance collaboration.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced errors in project documentation and reporting.
- Led team meetings to align objectives and foster a culture of continuous improvement among staff.
Receptionist
KOSDOWN PRINTING
Port Melbourne, VIC
11.2002 - 03.2004
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments with clarity.
- Maintained organized filing system for client records and correspondence, enhancing retrieval efficiency.
- Assisted in processing incoming and outgoing mail, contributing to timely communication flow.
- Developed knowledge of printing services offered, enabling informed responses to client inquiries.
Education
Nursing Education
TAFE SA
SASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Exceptional customer service
Certification
- Car License - Ongoing
- Responsible Service of Alcohol
Timeline
BARISTA
Caffe Primo PTY LTD
08.2014 - 02.2025
Receptionist
KOSDOWN PRINTING
11.2002 - 03.2004
Managing Assistant
Cafe Bavaria
2004 - 2010
Nursing Education
TAFE SA