BONITA SACHDEVA

• Evaluate data importance and manage production of data pipelines
• Build data engineering framework to support Data Migration to AWS Cloud technologies and deliver new projects as per new target
architecture within AWS data cloud service
• Identify, design, and implement internal process improvements:
automating manual processes, optimizing data delivery, redesigning
infrastructure for greater scalability, etc
• Peer review code and promote dev ops culture within data team
• Develop ETL/ELT solutions using Amazon S3, Data Migration
Services (DMS), AWS Glue, Lambda, Spark, Python to load data
across multiple sources into the Tabcorp Cloud Data platform
• Define and build the data pipelines that will enable faster, better,
data-informed decision-making within the business
• Ensure data integrity within reports and dashboards by reviewing
data, identifying and resolving gaps and inconsistencies, and
escalating as required to foster a partnered approach to data accuracy
for business reporting purposes.
• Assist in presenting and showcasing solutions to the end users Data
Platform Administration
• Maintain platform performing regular tasks such as user
management and audit, resource utilisation, alerts monitoring, code
reviews.
* Partnered with Project Managers to deliver data infrastructure initiatives, ensuring timely execution of ETL pipeline enhancements across wagering and lottery platforms.

• Streamlined data workflows and automated monitoring processes, reducing operational incidents by 30% and improving system uptime across mission-critical environments.
• Supported cloud migration and data governance efforts by aligning technical implementation with project scope, compliance standards, and business objectives.

• Conducted comprehensive data analysis and created detailed reports for management, contributing to informed decision-making processes.
• Collaborated with cross-function teams to identify key business requirements and deliver actionable insights to drive operational efficiency.
• Developed and maintained data visualizations and dashboards using industry-leading BI tools, ensuring effective data presentation and analysis.
• Led the design and development of data models and data architecture, facilitating efficient data storage and retrieval for analytical purposes.

• Company Overview: (NORWEST CIRCA, BELLA VISTA)
• Enhanced the ability to multitask by working across different departments in the store.
• Helping people to find products through the aisles.
• Suggesting substitutes, quality ratings and different types of the product they are looking for.
• (NORWEST CIRCA, BELLA VISTA)

• Proficient in ITIL processes such as Incident Management, Problem Management, Change Management, Service Service Level Management, and Service Desk.
• Maintaining Service Level Agreements (SLAs) with internal and external stakeholders using ITIL methodologies.
• Providing 1st and 2nd level support for complex issues escalated to the Business Applications Team including documenting resolution and educating Service Desk where applicable.
• Acting as an SME (Subject matter expert) with systems such as POS and ERPLY ERP and integration in and out of systems.
• Configuring store equipment like Point of Sale, Eftpos Terminals and foot fitting solutions (My fit3d in The Athlete’s Foot stores) for new stores and existing replacements.
• Installing and configuring relative software like POS ERP and Linkly Client.
• Managing and maintaining Cisco Meraki MDM (Mobile Device Management) for 900 iPads over company network and for other mobile devices.
• Implemented ITIL best practices to improve Service Desk responsiveness and reduce downtime.
• Involved in Network services change over project, Antivirus installation project and Domain joining all the Athletes Foot POS machines to Accent Domain, moreover, took part in other projects like new application installations in all stores etc.
• Supporting Business to increase sales by providing off site POS, payment and internet solution support to temporary sites of stores during promotions, Christmas and Back to School period.
• Managing and helping stores with Business Application system issues. Experienced with Erply Back Office operations like creating user access, inventory adjustments, fixing stock levels and sales issues etc.
• Involved in designing, maintaining and updating knowledge base and step by step instruction manuals for basic IT troubleshoot, store infrastructure setup and for system training purposes.

• Receiving and solving technical problem requests from over 150 retail stores nationwide.
• Experienced in working with remote access software like Cisco Meraki and Team Viewer.
• Communicating with stores and end users in office via call and in person to understand problem and provide them with most feasible solutions.
• Exploring new software and presenting them in the meetings to make working more efficient.
• Thinking innovatively for team projects to accomplish more.

• Set-up new computers and laptops, software installation and software upgrades.
• Gathering data from recorded calls, extracting information from Excel sheets, and generating reports.
• Visualize staff data daily to generate target reports of individual employees on Tableau.
• Assist Help Desk in resolving technical issues and track issues within call management and customer relationship management software (Ring Central and ZOHO CRM).