Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Bonita Solomon

Bonita Solomon

Strathfield,NSW

Summary

Motivated and enthusiastic customer service professional seeking to contribute to a dynamic team. Known for strong communication skills, a positive attitude, and a passion for helping people—dedicated to delivering exceptional customer experiences and support.

Overview

10
10
years of professional experience

Work History

Customer Service Representative & Team Lead

Pay4Payments
02.2025 - 05.2025
  • - Led the sales efforts for Point-of-Sale (POS) systems, guiding potential clients through product demonstrations, highlighting features, and closing sales.
  • - Managed a team of customer service representatives, providing guidance and support to ensure KPIs were consistently met.
  • - Built and maintained strong client relationships, focusing on client retention and long-term partnerships.
  • - Oversaw client inquiries, complaints, and technical issues through phone, email, and chat, ensuring high customer satisfaction.
  • - Developed and implemented Standard Operating Procedures (SOPs) to optimize workflows and enhance team productivity.
  • - Regularly provided feedback to team members, conducting performance reviews and promoting staff development.
  • Key Achievements:
  • - Achieved 95%+ CSAT score consistently through effective issue resolution and customer care.
  • - Successfully grew POS sales, increasing overall revenue by 20% in the first quarter.
  • - Reduced average response time by 30% by introducing streamlined workflows.
  • - Developed a team training program that improved new hire ramp-up by 25%.
  • - Increased client retention rate by 15% through proactive relationship management and personalized support.

Operations & Client Relations Supervisor

Quattro Estelle (Manufacturing Unit)
08.2024 - 01.2025
  • - Supervised daily operations and guided junior staff to ensure quality output and timely production.
  • - Served as a key liaison between internal teams and external client stakeholders, maintaining clear and professional communication.
  • - Oversaw packaging workflows and conducted quality checks to meet company and client standards.
  • - Participated in client acquisition efforts through presentations and relationship-building initiatives.
  • - Ensured alignment between production output and client delivery expectations.
  • Key Achievements:
  • - Successfully onboarded new clients within the first quarter of joining.
  • - Enhanced packaging quality and reduced defects by 15% through improved oversight.
  • - Fostered stronger client relationships, contributing to increased retention and satisfaction.

Primary School Teacher

School of India
01.2015 - 01.2020
  • - Delivered personalized instruction to primary school students, focusing on fostering creativity and active learning.
  • - Developed and executed innovative lesson plans tailored to meet diverse student learning needs and encourage critical thinking.
  • - Conducted regular assessments and evaluations to monitor student progress and adapt teaching strategies.
  • - Organized and facilitated extracurricular activities, promoting well-rounded student development.
  • Key Achievements:
  • - Successfully improved student engagement and learning outcomes through customized teaching methods.
  • - Coordinated extracurricular activities that enhanced students' social and cognitive skills.
  • - Developed a supportive classroom environment that nurtured both academic and personal growth.

Education

Bachelor of Education - undefined

SNDT Women’s University
Mumbai
12.2012

Skills

  • - Excellent Communication: Strong verbal and written skills to build rapport and trust with customers
  • - Problem-Solving: Skilled at identifying issues and providing timely, effective solutions
  • - Teamwork: Collaborative approach and ability to thrive in team-based environments
  • - Time Management: Efficiently prioritize tasks to meet deadlines in high-pressure settings
  • - Technical Proficiency: Proficient in Microsoft Office Suite, email platforms, and basic CRM systems
  • - Adaptability: Quick to learn new tools, processes, and customer service technologies
  • - Selling POS Systems: Experienced in promoting and demonstrating point-of-sale solutions to customers, highlighting benefits and closing sales

Languages

Hindi
Full Professional
Bengali
Native or Bilingual
Nepali
Full Professional
Marathi
Professional Working
Gujarati
Limited Working

Timeline

Customer Service Representative & Team Lead

Pay4Payments
02.2025 - 05.2025

Operations & Client Relations Supervisor

Quattro Estelle (Manufacturing Unit)
08.2024 - 01.2025

Primary School Teacher

School of India
01.2015 - 01.2020

Bachelor of Education - undefined

SNDT Women’s University

Similar Profiles

CREATE PROFILE
Bonita Solomon