Bonnie Court
Mildura,VIC
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Assistance manager /Receptionist
Boulevard Motor Inn
2021.12 - 2024.05
- Assist the Manager to manage the overall day to day running of all aspects of the hotel
- Assist the Manager to manage accounts and human resources
- Front desk and phone duties, manage booking systems
- Manage housekeeping staff
- Assist the Line Manager in ensuring compliance to health and safety legislation, organisational and quality requirements, and working policies and procedures
- Manage guests, resolve queries and complaints
- Contribute to training and development of the hotel team
- Maintaining accurate records
- Operating property management systems - RMS – Reservation Management System, RMS – POS System – point of Sale system, Booking.com extranet, TANDA.
Receptionist/Admin
Salvation Army
2019.01 - 2020.01
- Customer service
- Event planning
- Volunteer coordination
- Culture sensitive service.
Painting and Decorating
Elizabeth TAFE & Paint Professionals
2015.01 - 2017.01
- Paint surfaces
- Preparing walls and other surfaces for painting by sandpapering, Gyprock and plaster work
- Compliance with safety standards.
Computer Recycling
2014.01 - 2015.01
- Building computers
- Installing windows/drivers
- Trouble shooting
- Formatting/upgrading.
Gawler Community House
2008.01 - 2010.01
- Sales Staff.
Education
Cert II in Fashion -
Kadina TafeSA
01.2019
Cert ll Painting & Decorating -
Elizabeth TAFESA
01.2015
Year 11 -
Xavier College, SA
01.2010
Skills
- Ability to work and communicate with people in a helpful and professional manner
- Ability to meet customer needs effectively and efficiently
- Ability to work unsupervised and show initiative
- Confident assisting customers with purchases
- Experienced operating property management systems
- High knowledge of general office duties; internet/emails, filing, faxing, photocopying and data entry
- Sound knowledge of OH&S and security procedures
- Culture sensitivity
References
- Patrick Brennan, 0478 221 798
- Robert Potts, 0434 571 142
Timeline
Assistance manager /Receptionist
Boulevard Motor Inn
2021.12 - 2024.05
Receptionist/Admin
Salvation Army
2019.01 - 2020.01
Painting and Decorating
Elizabeth TAFE & Paint Professionals
2015.01 - 2017.01
Computer Recycling
2014.01 - 2015.01
Gawler Community House
2008.01 - 2010.01
Cert II in Fashion -
Kadina TafeSA
Cert ll Painting & Decorating -
Elizabeth TAFESA
Year 11 -
Xavier College, SA
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