Summary
Work History
Education
Skills
Timeline
Generic

Bonnie Vogler

Dalby

Summary

Dynamic professional with a proven track record in the hair and retail sectors, notably at Self Employed small business owner. Expert in balayage technique and excels in relationship building, significantly enhancing client retention. Achieved notable success in staff management and business growth strategies, demonstrating exceptional leadership and advanced communication skills.

Work History

Hairdresser Nail Technician

Self Employed Servicesworkers
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.

Manager

Lovisa
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Assistant Manager

Rockmans
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Established team priorities, maintained schedules and monitored performance.

Education

Certificate III - Hairdressing

TAFE
Toowoomba, QLD
08.2019

Certificate III - Counselling

Counselling And Family Therapy
Townsville
08.2017

Skills

  • Management ownership skills
  • Appointment scheduling
  • Time management
  • Client consultation
  • Continuing education
  • Social media promotion
  • Production leadership
  • Advanced communication skills
  • Customer consultation
  • Relationship building and management
  • Business management
  • Sales expertise
  • Staff management
  • Conflict resolution skills
  • Product sales
  • Product knowledge
  • Visual merchandising

Timeline

Hairdresser Nail Technician

Self Employed Servicesworkers

Manager

Lovisa

Assistant Manager

Rockmans

Certificate III - Hairdressing

TAFE

Certificate III - Counselling

Counselling And Family Therapy
Bonnie Vogler