Bonnie-Jaye Molloy
Cardwell,QLD
Summary
Motivated Assistant Cafe Manager, successful with professional high-energy multitasking in fast-paced environments. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively and efficiently unsupervised and quickly mastering new skills. Experienced with POS systems, money handling and responsible alcohol service. Adds value to any organization in need of great collaboration and time-management abilities.
Overview
10
10
years of professional experience
Work History
Junior Roadhouse Attendant
BP Seaview Deli Cafe
Cardwell, Queensland
03.2014 - 06.2021
- Maintained accurate records of sales transactions for inventory control purposes.
- Responded promptly to customer inquiries regarding products, prices and availability of goods or services.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Maintained a clean work environment by sweeping and mopping floors, washing windows, restocking supplies and cleaning bathrooms.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Asked open-ended questions to therefore determine the needs and assist with requirements of customers in selecting the appropriate product, beverage or meal.
Junior Boxing Coach
Kingdom Boxing Gym
Ingham, Queensland
07.2021 - 03.2023
- Ensured compliance with all rules and regulations set forth by governing bodies.
- Motivated clients through inspiring words and creative drills.
- Provided guidance on proper technique for punches, footwork, and defense maneuvers.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Created an inviting atmosphere that fostered learning and enthusiasm among participants.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Encouraged athletes to reach their full potential while maintaining a healthy competitive spirit.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Assistant Cafe Manager
Bp Seaview Deli Cafe
Cardwell, Queensland
07.2021 - Current
- Developed strategies for increasing customer satisfaction and loyalty.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Handled customer complaints in a professional manner while ensuring their satisfaction.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Balanced and organized cash register by handling cash and counting change.
- Identified areas where improvements could be made within the café environment.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
Student Work Experience
Mackey Wales Law
Townsville , Queensland
11.2022 - 11.2022
- Assisted qualified lawyers with appropriate tasks and errands.
- Completed data entries to the appropriate standards required.
- Attentively listened and actively contributed in note taking whilst in meetings with clients.
- Understood and followed oral and written directions.
Education
High School Diploma -
Gilroy Santa Maria College
Ingham11-2023
Certificate III in Business -
Axial Training
10-2023
Certificate III Health and Community Services -
Connect And Grow
10-2023
Provide Responsible Service of Alcohol -
Etrainu
04-2017
Part of Certificate III in Hospitality -
Etrainu
04-2017
Currently Studying - Bachelor of Property Economics/Bachelor of Business -
Queensland University of Technology
BrisbaneRecreational Boat License -
Cardwell Boat License
Skills
- Maintain efficient customer service and profitability in a high flow environment
- Methodical multitasking
- Strategically implementing marketing tools
- High ability to communicate written or verbally
- Managing staff and rotating roster systems
- Ordering and stocktaking
- Accurate customer service and cash handling
- Maintaining a clean and organized environment to health standards
Accomplishments
- Trinity College of London accredited level 5 Guitarist and Pianist.
- Lead role in high school stage musicals.
- Australian amateur boxer title holder.
- Representative for Queensland state swimming.
- Representative for Queensland shot put.
References
Rachael King - BP Seaview Deli Cafe | 0447668690
Timeline
Student Work Experience
Mackey Wales Law
11.2022 - 11.2022
Junior Boxing Coach
Kingdom Boxing Gym
07.2021 - 03.2023
Assistant Cafe Manager
Bp Seaview Deli Cafe
07.2021 - Current
Junior Roadhouse Attendant
BP Seaview Deli Cafe
03.2014 - 06.2021
High School Diploma -
Gilroy Santa Maria College
Certificate III in Business -
Axial Training
Certificate III Health and Community Services -
Connect And Grow
Provide Responsible Service of Alcohol -
Etrainu
Part of Certificate III in Hospitality -
Etrainu
Currently Studying - Bachelor of Property Economics/Bachelor of Business -
Queensland University of Technology
Recreational Boat License -
Cardwell Boat License
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