Bonnie Leung
Wilson,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager
Crocs Playcentre
Cannington, WA
10.2018 - 08.2022
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Trained front-of-house staff on centre policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Manager
Muffin Break
Midland, WA
07.2014 - 10.2018
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Club Lounge Attendant
Pan Pacific Hotel
Perth, WA
05.2011 - 06.2014
- Cleared tables and service areas to prepare for following customers by replacing silverware, linens and glassware.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Provided exceptional service to high volume of daily customers.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
Education
Bachelor of Commerce - Human Resources Management And Management
Curtin University
Perth, WA07.2012
Willetton Senior High School
Willetton, WASkills
- Operations Management
- Employee Training and Development
- Business Development
- Performance Management
- Staff Management
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Full Professional
Timeline
Manager
Crocs Playcentre
10.2018 - 08.2022
Manager
Muffin Break
07.2014 - 10.2018
Club Lounge Attendant
Pan Pacific Hotel
05.2011 - 06.2014
Bachelor of Commerce - Human Resources Management And Management
Curtin University
Willetton Senior High School
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