Bonnie Macdonald
Margate,QLD
Summary
Determined and results-driven former international athlete with a strong track record of exceeding expectations and achieving ambitious sales goals. My international experiences, including travel, study, and work abroad, have instilled adaptability and cultural awareness, enabling me to connect with diverse individuals and foster a strong sense of team cohesion and purpose.
I bring a bold and authentic approach to my work, characterized by quick and agile learning, honed leadership, and a commitment to design thinking, all of which I've applied effectively in my roles as a Business Development Manager. My exceptional sales skills enable me to identify and capitalize on new opportunities, prioritize quality, and inspire others to reach their objectives. I thrive in challenging environments and am a hands-on contributor who is passionate about achieving sales success and driving business growth.
Overview
7
7
years of professional experience
Work History
Business Development Manager
International Delivery Services
10.2023 - 02.2024
- Orchestrated strategic initiatives to identify and evaluate emerging business prospects, with a particular focus on export freight segment.
- Championed the company's value-driven approach, highlighting its commitment to quality, innovation, and competitive advantages in client engagements.
- Demonstrated unwavering dedication to promptly addressing customer inquiries, proposals, and requests, consistently delivering on-time results.
- Seamlessly synchronized customer requirements with internal processes, ensuring a seamless integration that maximized client satisfaction
- Maintained meticulous records of all business development activities, transactions, and customer interactions, leveraging advanced reporting systems for accurate documentation.
- Masterminded the preparation and submission of quotations, tenders, and bids, consistently meeting critical submission deadlines.
- Collaborated closely with pertinent departments and management to establish, uphold, and refine agreements, contracts, and schedules within the business division.
- Cultivated strong interdepartmental relationships and facilitated effective communication across diverse teams and functions.
Business Development Manager
BR International
03.2022 - 08.2023
- Spearheaded the acquisition of new clientele, successfully expanding the company's market reach and driving substantial business growth within the Freight Forwarding sector.
- Strategically identified and assessed emerging business opportunities, with a particular emphasis on the export freight niche, resulting in the development of profitable client relationships
- Acted as the ambassador for the company's value-centric approach, effectively conveying its commitment to quality, innovation, and competitive advantages in client interactions.
- Demonstrated unwavering responsiveness to customer inquiries, proposals, and requests, consistently delivering timely and satisfactory outcomes.
- Streamlined the alignment of customer needs with internal processes, ensuring efficient integration and high levels of customer satisfaction.
- Maintained a meticulous record-keeping system for all business development activities and transactions, ensuring the accuracy and completeness of reporting.
- Orchestrated the preparation and timely submission of quotations, tenders, and bids, consistently meeting critical deadlines.
- Collaborated closely with relevant departments and management to establish, maintain, and optimize agreements, contracts, and schedules within the business division.
- Fostered robust cross-functional relationships and facilitated open communication channels across various teams and functions, fostering a collaborative and productive work environment.
Membership Consultant
Gold's Gym Kippa Ring
05.2023 - 08.2023
- Proven track record exceeding membership sales targets.
- Exceptional interpersonal and customer service skills.
- Proficient in conducting effective sales consultations and tours.
- Strong ability to identify and understand members' fitness goals.
- Skilled in using CRM software for lead management.
- Collaborative team player with a commitment to fitness and safety.
Group Fitness Trainer
Gold's Gym Kippa Ring
11.2022 - 07.2023
- Enhanced class participation by incorporating diverse group fitness activities and techniques.
- Boosted client satisfaction by tailoring workout plans to individual needs and goals.
- Conducted engaging group fitness sessions for improved health and wellness outcomes.
- Collaborated with gym management to develop new programs and classes, increasing membership retention rates.
- Provided motivation and support for clients, resulting in higher attendance levels and commitment to their fitness goals.
- Maintained up-to-date industry knowledge, ensuring that clients received cutting-edge training methods and advice.
- Educated clients on proper form and technique during workouts, improving overall exercise effectiveness.
Ocean Freight Coordinator
4WD Supa Centre
10.2021 - 03.2022
- Update SOOR report with revised vessels eta’s and quantities
- Monitor transhipments on a daily basis
- Organise and manage weekly container deliveries to DC's
- Ensure daily container deliveries are completed on time and as requested
- Update container schedules with SKU lists as packing lists become available
- Chase up any missing documentation with Logistics, DHL or the supplier
- Assist inventory team with container delivery dates and any other tasks as they require (shipping of transfers etc)
- Assist product development team with additional reports
- Prepare reports and data for weekly meetings and future planning
Export Sales Support
Mediterranean Shipping Co
10.2020 - 10.2022
- Preparation and updates of quotes, tenders, rate agreements for export trades
- Maintenance and development of quality relationships and rapport with internal andexternal clients of MSCA
- SupporttheSalesteamwithpreandpostsalesactivitiessuchasproposalpreparation,presentations, client quoting, client follow up
- Preparation of key trade, port, transit, sailing, sales, capacity, booking, forecast, Recapand general market analysis and statistical reports for Sales, Senior Management and Clients.
- Enhanced export sales revenue by identifying and pursuing new market opportunities.
- Streamlined the order process for improved customer satisfaction and repeat business.
- Developed strong relationships with clients to understand their needs and provide tailored solutions.
- Collaborated with internal departments to ensure timely delivery of products and services.
- Provided exceptional customer service by addressing concerns, troubleshooting issues, and ensuring client satisfaction throughout the entire sales process.
- Negotiated contracts with international clients to secure favorable terms for both parties involved in export transactions.
Customer Service Representative
AAW Global Logistics
12.2019 - 05.2020
- Construct quotes, pricing and regulatory documents for potential and existing clients
- Order management and coordination up until shipment is on board vessel
- Take on daily operations tasks and manage Cargowise for the team
- Acquire and follow up on the receival of official documents for Customs & Quarantine
- Explore and secure new business opportunities whilst monitoring profitability of clientbase within the AAW portfolio
- Update CRM reporting to manage customer relationships, campaigns, opportunities,and sales activities
Sales Executive
BMM Transport
07.2017 - 02.2018
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
Education
MBA - Business
Royal Melbourne Institute of Tech
Melbourne, VIC05.2021
Bachelor of Science - Commerce And Business Administration With A Specia
The University of Alabama
Tuscaloosa05.2017
Skills
- Business Development
- Strategic Partnerships
- Client Consultations
- Salesforce Management
- Customer Service
- Relationship Development
- Decision-Making
- CRM Platforms
- Pipeline Management
- Mentoring and Coaching
- Account Management
- Business Development and Planning
- Business Administration
- Goals and Performance
- Sales Leadership
- Verbal and Written Communication
Accomplishments
- Deans Honors List; 2013-2014
- SEC All-Academic Athlete; 2013-2014, 2014-2015 (Swimming)
- Member of Gamma Phi Beta Sorority
- 3 x Australian Champion Open Water Swimmer
- 3 x Australian Dolphins Swim Team Member @ Fina World Swimming Championships
- Junior World Champion and Record Holder
Timeline
Business Development Manager
International Delivery Services
10.2023 - 02.2024
Membership Consultant
Gold's Gym Kippa Ring
05.2023 - 08.2023
Group Fitness Trainer
Gold's Gym Kippa Ring
11.2022 - 07.2023
Business Development Manager
BR International
03.2022 - 08.2023
Ocean Freight Coordinator
4WD Supa Centre
10.2021 - 03.2022
Export Sales Support
Mediterranean Shipping Co
10.2020 - 10.2022
Customer Service Representative
AAW Global Logistics
12.2019 - 05.2020
Sales Executive
BMM Transport
07.2017 - 02.2018
MBA - Business
Royal Melbourne Institute of Tech
Bachelor of Science - Commerce And Business Administration With A Specia
The University of Alabama
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