Bonnie Marshall
Lockyer Vaelly,QLD
Summary
Dynamic professional with a proven track record at Tafe Queensland, excelling in program management and stakeholder engagement. Adept at data analysis and enhancing service delivery, I successfully implemented feedback mechanisms that improved participant outcomes. My strong communication skills and adaptability foster collaboration and drive project success.
Overview
20
20
years of professional experience
Work History
Job Seeker Officer
Tafe Queensland
South West Queensland, QLD
08.2017 - Current
- Assisted Job seekers navigate pathway to employment, assisting with resume, recommending funded courses for employment outcomes.
- Developed communication materials for internal and external stakeholders.
- Managed records for program participants, ensuring accuracy and confidentiality.
- Facilitated meetings to discuss program updates and address stakeholder concerns.
- Analyzed data to identify trends in student performance and program participation.
- Implemented feedback mechanisms to improve service delivery across programs.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
Project Officer
Tafe Queensland
South West Queensland, QLD
08.2010 - 07.2017
- Coordinated project activities across multiple teams to ensure timely completion.
- Developed and maintained project documentation for tracking progress and compliance.
- Facilitated communication between stakeholders to align project goals and expectations.
Owner of Own Business
A Table for Six
Brisbane, QLD
05.2005 - 12.2010
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Coordinated events and promotions to engage the community and increase sales opportunities.
- Established customer feedback systems to enhance service offerings based on client input.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
Education
Diploma of Event Management. Cert IV Project Management, Cert IV Career Development - Business, Event Managment Career development
TAFE Queensland
QLDSkills
- Resume writing
- Data analysis
- Stakeholder engagement
- Program management
- Customer service
- Communication skills
- Project coordination
- Event planning
- Record management
- Public speaking
- Cultural awareness
- Report preparation
- Community relations
- Adaptability
Affiliations
- Reading
- Gardening
- Volunteer for Somerset and Wivenhoe Fish Stocking Association
- Travel
Timeline
Job Seeker Officer
Tafe Queensland
08.2017 - Current
Project Officer
Tafe Queensland
08.2010 - 07.2017
Owner of Own Business
A Table for Six
05.2005 - 12.2010
Diploma of Event Management. Cert IV Project Management, Cert IV Career Development - Business, Event Managment Career development
TAFE Queensland
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