Bonnie Miles
Narrabeen,NSW
Summary
Years of experience working with individuals across varying demographics to promote healthy living and productivity. Compassionate with strong background in providing assistance to individuals and groups in need. Possesses strong problem-solving and interpersonal skills. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
15
15
years of professional experience
Work History
Cares Coordinater
C3SYD
01.2023 - Current
- Case Work- Assist people from the local community in need of support. - Referrals to local community organisations (incl. One Meal, Lighthouse, Burdekin, Mission Australia) and assisting with emergency support. - Develop relationships with other services on Northern Beaches.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Location Manager
C3SYD
01.2021 - Current
- Building relationships with all core team
- Trained new staff on job duties, company policies, and safety procedures .
- Updated reports, managed accounts, and generated reports for company database.
- Trained volunteers and employees in company and regulatory compliance requirements to promote conformance.
- Coordinated office events, and meetings for staff and volunteers
- Cultivated strong relationships with volunteers and partners supporting administrative operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Nurse - Home and Community Care
Mable Formerly Better Caring
01.2015 - 01.2022
- All areas of community care - Patient Centered
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Utilised nursing knowledge to identify patient needs and offer appropriate remedies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Alcohol and Other Drugs Worker
We Help Ourselves - New Beginings
01.2009 - 01.2011
- Facilitate groups
- Monthly QI reporting
- Client support - Phone assessments, Conduct and coordinate client admissions, team case management, client care planning- relapse prevention
- Manage crisis situations
- Facilitate conflict resolution
- Referrals and advocacy
- Oversee medication
Drug Education Officer
NSW Health- R.U.S.H Responsive User In Health
01.2009 - 01.2010
- Brief Interventions
- Referrals
- Building rapport with clients
Education
Certificate III in Home And Community Care
TAFE NSW
Northern Beaches12.2012
Postgraduate Certificate in Social Health
Macquarie University
Sydney, NSW04.2010
Certificate IV in Mental Health Work
TAFE NSW
Northern Beaches 01.2009
Cetificate IV in Alcohol And Other Drugs Work
TAFE NSW
Northern Beaches12.2008
Skills
- Competent with Group facilitation
- Compassionate Patient Care
- Effective Listening
- Community Outreach
Timeline
Cares Coordinater
C3SYD
01.2023 - Current
Location Manager
C3SYD
01.2021 - Current
Assistant Nurse - Home and Community Care
Mable Formerly Better Caring
01.2015 - 01.2022
Alcohol and Other Drugs Worker
We Help Ourselves - New Beginings
01.2009 - 01.2011
Drug Education Officer
NSW Health- R.U.S.H Responsive User In Health
01.2009 - 01.2010
Certificate III in Home And Community Care
TAFE NSW
Postgraduate Certificate in Social Health
Macquarie University
Certificate IV in Mental Health Work
TAFE NSW
Cetificate IV in Alcohol And Other Drugs Work
TAFE NSW
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