Bonnie Poletto

• Total overseeing Offices (3 in total) Gold Coast, Brisbane and Sunshine Coast.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• After Care sales

• Strengthened relationships with key clients, leading to increased repeat business.
• Maximized revenue through strategic upselling of products or services to existing clients.
• Accounts, Invoicing, debt collecting, payroll
• Fulfilling skincare orders - Over the phone from salons and Internet. International and Australia wide.
• Processing all orders until shipped out.
• Salon and Customer Care - queries, complaints,returns and questions.
• Extremely busy as a large amount of International orders due to TVSN sales.
• 
  

Started Company with my partner to become a very sucessfull Company employing over 100 people.

• Coordinated office events and meetings for all.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Organisation of all office works, communication and customer skills.
• Accounts, quotes and payroll of all Subcontractors.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Creditor Payments (collecting money owed)