Bonnie-Rose Gibson

Shop Assistant

Phillip Island Bakery

11.2022 - Current

Remained calm and composed in tense situations involving angry or upset customers.
Completed daily tasks on time and accurately.
Greeted customers positively and assisted in locating items, ensuring a positive shopping experience.
Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Reduced wait times by efficiently processing transactions at the cash register.
Swept and mopped floor, wiped windows and fixtures to support cleanliness and maintain organized store.
Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Organized shelves to remove slow moving items and add new merchandise.
Hot and cold food maintained at correct temperatures and monitored.
Excellent food preparation on a clean surface with fresh produce like salad prepared with gloves.
Checked incoming orders and organized new stock.
Contributed to team success by supporting colleagues during peak periods or staff shortages.
Developed strong product knowledge to educate customers on features and benefits.
Collaborated with team members to achieve overall store goals and objectives.
Maximized safety and production levels by frequently cleaning and organizing work areas.
Helped managers with daily checklists and last-minute requirements.
Assisted in training new hires on store procedures, policies, and product knowledge.
Resolved customer complaints with empathy and professionalism.
Trained new staff in cashier duties, product knowledge, and customer service standards, improving overall team efficiency.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Recommended complementary purchases to customers, increasing revenue.
Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
Been given the responsibility of closing up shop at the end of the day and counting tills.
Barista practical experience and waiting on customers; taking their coffees to their tables in an orderly manner.