Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Scott

Lake Tabourie,NSW

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

22
22
years of professional experience

Work History

Park Manager/Company Director

Holiday Haven/LTPO Pty Ltd
07.2021 - Current
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Monitored budget and expenditures, keeping facility within budget.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained fluency in relevant social and digital technologies and platforms.
  • Collaborated with operations and management team.
  • Conducted follow-up procedures to drive completion of contracts and service level agreements.
  • Collaborated with Holiday Haven to determine and identify objectives, goals, KPI's, strategies and tactics.
  • Managed daily operations while overseeing multiple staff to foster increased productivity.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Monitored expenditures to mitigate risk of overages.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Worked closely with Holiday Haven to guide operational strategy.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Inspected facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Facilitated training for 10 employees.
  • Modified, updated and processed existing policies & proceedures.

Office Administrator, Office Manager

Lake Tabourie Holiday Haven
07.2014 - Current
  • Financial reporting
  • Daily & weekly Cash reconciliation
  • Coordinate trades in accordance to Holiday Haven requirements
  • Liase with multiple departments withing Holiday Haven and SCC
  • Liase with Holiday Van Owners
  • Facilitate Holiday van sales with multiple stake holders (buyer, seller, holiday haven)
  • Administration of associated structure applications between van owner and holiday haven
  • Manage complex organised group bookings
  • Manage WHS compliance software
  • Attend to new customer enquiries
  • Convert customer enquiries into bookings
  • Greeting & Acknowledging guests on arrival/departure
  • Effectively communicate with guests with regard to safety issues
  • Promotion of park safety to guests
  • Handling of customer complaints positively, sensitively and politely
  • Conflict resolution
  • Use of industry specific software – Newbook
  • Conduct daily, weekly & monthly reporting
  • Re-Stocking shop
  • Money/EFTPOS handling
  • Opening & Closing office
  • Liaise with the local council
  • Support upper management/team
  • Process development/improvement

Sales Support Representative

Toyota Finance Australia, Toyota Fleet Management
06.2012 - 06.2014
  • Manage a portfolio of corporate customers
  • Attend to new customer enquiries
  • Conduct daily, weekly & monthly reporting
  • Prepare finance quotes
  • Manage vehicle maintenance issues
  • Provide after sales care
  • Liaise with dealers
  • Maintain customer relationships through weekly/monthly meetings and phone calls
  • Support Sales Reps
  • Support upper management/team
  • Work collaboratively with each state (internally)
  • Process development/improvement
  • Provide training to new/existing staff members
  • Assist with preparing and conduction customer reviews
  • Follow KPI’s both internally and externally
  • Achieve monthly budget
  • Maintain monthly interest rate margins

Lettings Consultant

Belvoir Lettings
10.2009 - 05.2012
  • Then promoted to Lettings Negotiator, Manage Diary for all viewings booked
  • Conduct property viewings, market appraisals, periodic inspections
  • Manage all marketing including websites, window cards, newspapers & new marketing opportunities
  • Liaise with landlords regarding properties vacant, inspections
  • Investigate rent increases
  • Sell/manage rent insurance to landlords & tenants
  • Deal with all walk in customers
  • Book appointments for negotiator
  • Support all other member of staff
  • Marketing, portals, newspapers, developers & other organisations
  • Typing inventories with pictures
  • Property management
  • Rental statements
  • Office duties e.g
  • Filing, stationary orders etc
  • Sending out all inspection reports & diary CFP for next visit
  • Deal with all e-mail enquiries from property portals
  • DPS - registering all deposits
  • All websites updated every day - Belvoir, rightmove, primelocation, findaproperty etc
  • Window displays
  • All letters to new tenants & landlords - cfp
  • All credit referencing
  • Property listing sheet updated daily
  • Ensuring all new landlords are put on cfp & valuation letters sent
  • Register all new tenants with utility & council
  • Sales& Marketing Administration

Fujitsu General Australia
12.2006 - 10.2009
  • Type, file & distribute inward & outward correspondence & maintain filing system
  • Arrange appointments for & manage calendar for Marketing Manager
  • Assist General Manager/or Director-National Sales & Service with air-conditioning inventory management
  • National Stock allocation
  • Assist with maintenance of the corporate website ensuring information is up-to-date and accurate
  • Assist Marketing Manager during presentations & live demonstrations
  • Maintain & update register of all new & seconds stock Plasmavision displays & accessories
  • Maintain register for and manage loan stock
  • Assist Marketing Manager in co-ordination & distribution of all marketing material
  • Reporting Air-Con & Plasmavision sales monthly
  • Switchboard relief
  • Member of OH&S Committee
  • Ensure all activities comply with relevant Acts, legal demands & ethical standards including company’s OH&S Policy & Procedures
  • Co-ordinate promotional activity – receiving claim correspondence, inbound calls, claim confirmation etc
  • Reporting to retailers for monthly sales rebates
  • Stock Queries
  • Stock Transfers
  • Co-operative Marketing advertising
  • Handle day to day processing of sales orders including cash sales.

Real Estate Agent

Tower, Milsons Point
11.2005 - 11.2006
  • Customer Service
  • Liaise with vendors/tenants/landlords/strata/body corporate & prospective clients
  • Coordinate Maintenance & Repairs
  • Conduct in going/routine/out going inspections
  • Advertising – Taking photographs & writing property descriptions
  • Display furnished/unfurnished properties
  • Decorate and coordinate inventory for furnished properties
  • Relief front desk/reception
  • Money handling

Monitor, Office Assistant

Fujitsu General
01.2002 - 11.2005
  • Console Gateway System
  • Petty Cash
  • Invoice approval – Maintenance
  • Working in a culturally diverse environment, work experience during school holidays)
  • Customer Service
  • Reception duties and telephone enquiries
  • Letters and memos
  • Photocopying/faxing/filing
  • Data Entry (custom software package)
  • Accounts payable and receivable
  • Maintaining stationery supplies
  • Organizing repairs and supplies for office equipment
  • Mail duties
  • Night fill

Big W
11.2003 - 08.2005
  • While studying at school
  • Re-stock/stock take
  • Stock handling & rotation
  • Merchandise displays
  • Price label stock

Customer Service/Crew Member

Mc Donald’s Penrith
06.2002 - 10.2003
  • While studying at school
  • Customer service
  • Eftpos operation & money handling
  • Cleaning duties complying with hygiene standards
  • Cooking items from the Mc Donalds menu
  • Stock rotation & replenishment
  • Knowledge of OH&S guidelines

Education

Chemical Awareness + Safety Training

NowChem
Lake Tabourie
07.2021

First Aid

Allens Training
Lake Tabourie, NSW
12.2021

Executive Assistant Organisational Skills

TAFE NSW
Online
2020

Bachelor of Science - Counselling

Australian College of Applied Psyhcology
Sydney
2017

Certificate lll in Property (Real Estate) - Real Estate

Real Estate Training Solutions
Sydney, NSW
2006

Certificate of Registration (Real Estate) - Real Estate

Real Estate Training Solutions
Sydney
2005

Higher School Certificate - undefined

Chatham High School
2005

Skills

  • Microsoft Office Suite – Advanced (Word, Excel, Office ect)
  • Specialised database/systems – Miles, eIntelligence, Lotus Notes
  • Newbook Property Management System
  • Tubal WHS Software
  • Workforce Management
  • Control of Expenses
  • Coordinate Schedules
  • Electronic Filing System
  • Issue Resolution
  • Inventory Oversight
  • Budgeting and Cost Control
  • Employee Training
  • Policy Review & Implementation
  • Reporting analysis

Timeline

Park Manager/Company Director

Holiday Haven/LTPO Pty Ltd
07.2021 - Current

Office Administrator, Office Manager

Lake Tabourie Holiday Haven
07.2014 - Current

Sales Support Representative

Toyota Finance Australia, Toyota Fleet Management
06.2012 - 06.2014

Lettings Consultant

Belvoir Lettings
10.2009 - 05.2012

Fujitsu General Australia
12.2006 - 10.2009

Real Estate Agent

Tower, Milsons Point
11.2005 - 11.2006

Big W
11.2003 - 08.2005

Customer Service/Crew Member

Mc Donald’s Penrith
06.2002 - 10.2003

Monitor, Office Assistant

Fujitsu General
01.2002 - 11.2005

Chemical Awareness + Safety Training

NowChem

First Aid

Allens Training

Executive Assistant Organisational Skills

TAFE NSW

Bachelor of Science - Counselling

Australian College of Applied Psyhcology

Certificate lll in Property (Real Estate) - Real Estate

Real Estate Training Solutions

Certificate of Registration (Real Estate) - Real Estate

Real Estate Training Solutions

Higher School Certificate - undefined

Chatham High School

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Bonnie Scott