Bonnie Shaw
Melbourne ,Vic
Overview
7
7
years of professional experience
Work History
Patisserie Staff
Peaches Patisserie
Dorrigo
02.2024 - 08.2024
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Ensured compliance with health and safety regulations within the restaurant.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Maintained a positive attitude towards coworkers and customers at all times.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Barista
Components cafe
Dorrigo
01.2022 - 07.2024
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Hospitality Worker
Kentons catering
Coffs Harbour
06.2017 - 06.2024
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
Food and Beverage Supervisor
Daydream Island Resort
Whitsundays , QLD
11.2022 - 07.2023
- Resolved customer complaints promptly in a professional manner.
- Trained new hires in proper food handling techniques and safety regulations.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Delegated work to staff, setting priorities and goals.
- Greeted customers and provided menus.
Education
High School Diploma -
Coffs Harbour Senior Collage
Coffs Harbour, NSW11-2021
Skills
- Staff Management
- Staff Leadership
- Knowledge in how to correctly and kindly delegate roles
- Wine Knowledge
- Coffee expertise
- Safe alcohol service
- Customer Service
- Staff Training
- Reliability
- Staff Supervision
- Ability to work in stress inducing environments
- Ability to quickly adapt to any obstacle
Timeline
Patisserie Staff
Peaches Patisserie
02.2024 - 08.2024
Food and Beverage Supervisor
Daydream Island Resort
11.2022 - 07.2023
Barista
Components cafe
01.2022 - 07.2024
Hospitality Worker
Kentons catering
06.2017 - 06.2024
High School Diploma -
Coffs Harbour Senior Collage