Overview
Work History
Education
Skills
Timeline
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Bonnie Shaw

Melbourne ,Vic

Overview

7
7
years of professional experience

Work History

Patisserie Staff

Peaches Patisserie
Dorrigo
02.2024 - 08.2024
  • Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Barista

Components cafe
Dorrigo
01.2022 - 07.2024
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed positive relationships with regular customers through friendly conversation.
  • Took orders for food and drinks and delivered them to guests.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Hospitality Worker

Kentons catering
Coffs Harbour
06.2017 - 06.2024
  • Set up tables with appropriate linens and silverware prior to each event.
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.

Food and Beverage Supervisor

Daydream Island Resort
Whitsundays , QLD
11.2022 - 07.2023
  • Resolved customer complaints promptly in a professional manner.
  • Trained new hires in proper food handling techniques and safety regulations.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
  • Managed scheduling of staff in accordance with budget constraints and labor laws.
  • Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Greeted customers and provided menus.

Education

High School Diploma -

Coffs Harbour Senior Collage
Coffs Harbour, NSW
11-2021

Skills

  • Staff Management
  • Staff Leadership
  • Knowledge in how to correctly and kindly delegate roles
  • Wine Knowledge
  • Coffee expertise
  • Safe alcohol service
  • Customer Service
  • Staff Training
  • Reliability
  • Staff Supervision
  • Ability to work in stress inducing environments
  • Ability to quickly adapt to any obstacle

Timeline

Patisserie Staff

Peaches Patisserie
02.2024 - 08.2024

Food and Beverage Supervisor

Daydream Island Resort
11.2022 - 07.2023

Barista

Components cafe
01.2022 - 07.2024

Hospitality Worker

Kentons catering
06.2017 - 06.2024

High School Diploma -

Coffs Harbour Senior Collage

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Bonnie Shaw