Bonnie Smith
MERMAID WATERS,Queensland
Summary
Duty Manager with a proven track record at City Venue Management, excelling in customer service and team supervision. Enhanced guest experiences through effective staff training and compliance with health and safety protocols. Recognized for improving operational efficiency and fostering strong client relationships, driving sales through exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Duty Manager
City Venue Management
07.2023 - Current
- Assisted in daily operations to ensure smooth front-of-house activities.
- Maintained cleanliness and organization of work areas for optimal efficiency.
- Collaborated with staff to address customer inquiries and resolve issues promptly.
- Trained employees in essential job functions.
- Supported team members in delivering high-quality guest service experiences.
- Learned and adhered to safety protocols within venue environment
Customer Service
KFC
03.2023 - 05.2024
- Developed strong relationships with clients through exceptional customer service skills.
- Improved customer service levels with timely and accurate demand forecasts.
- Increased sales by providing exceptional customer service and tailored clothing recommendations.
Education
Business
Miami State High School
Miami QldSkills
- Customer service
- Customer service focus
- Time management
- New employee training
- Team supervision
- Customer communication
- Written and oral communication
- Cash management
- Staff training and development
- Health and safety compliance
Certification
Completed a traineeship in the occupation of business level 3.
Timeline
Duty Manager
City Venue Management
07.2023 - Current
Customer Service
KFC
03.2023 - 05.2024
Business
Miami State High School