Bonnie Steele
Hospitality
Christies Beach,SA
Summary
With skills gained in problem solving, team management, a high level of organisation and customer service, 21 years in hospitality has given me much. I am loyal and committed. I aim to ensure every day is a success. I value the relationships I build around me and I am always willing to hear how I can improve and develop, and meet the needs of those around me as much as my committed project.
Overview
10
10
years of professional experience
Work History
Venue Manager
Pearl Aldinga Beach
01.2025 - 05.2025
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Front of House Manager
D'Arenberg
05.2021 - 12.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- First Aid Officer
- Chief Fire Warden for The d'Arenberg Cube
Food and Beverage Attendant
Mitolo
11.2019 - 05.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Set up and execution of weddings from 40 to 150 guests, some being high profile
Mother
Family
10.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions and immediate feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects, with care and consideration for both immediate contacts and the wider community.
Basic Firefighter (volunteer Service)
Country Fire Service
12.2019 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Provided compassionate support to victims of fires or accidents through emotional reassurance.
Education
Certificate IV - Hospitality Management
Adelaide TAFE
TAFESkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Organizational skills
- Calm under pressure
- Organization and time management
Accomplishments
- Achieved various successful events through effectively managing staff and resources.
- Managed a team of 20 staff members.
- Achieved point of sale programming by introducing Lightspeed for Sales.
- Provided CPR to a man in need
- Raising my two children thus far
- Opened a restaurant - complete set up including beverage menu design, stock management, hiring, firing, training, development, communicating with various departments
Availability
20+ hours per week, Monday to Friday
Languages
English
Native or Bilingual
German
Limited Working
Spanish
Elementary
Indonesian
Elementary
Timeline
Venue Manager
Pearl Aldinga Beach
01.2025 - 05.2025
Front of House Manager
D'Arenberg
05.2021 - 12.2024
Basic Firefighter (volunteer Service)
Country Fire Service
12.2019 - Current
Food and Beverage Attendant
Mitolo
11.2019 - 05.2021
Mother
Family
10.2015 - Current
Certificate IV - Hospitality Management
Adelaide TAFE
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