Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bonnie Trezise

Gosford,NSW

Summary

I am a personable individual with proven time-management skills that have been developed from ongoing casual employment. I am seeking an opportunity to start a professional career in Office Administration / Business and be a valuable team member.

Personal & professional attributes

  • Effective Communication Skills: Good communicator with appreciation for different communication styles required when working with team members or customers both written and verbal.
  • Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.
  • Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable.
  • Time Management: Dedication to effective prioritisation and management of time by allocating tasks and recording activities in diaries and daily to-do lists.
  • Technology: I have excellent computer skills including Microsoft Office suite. I am proficient in using iPad, iPhone and cash registers.
  • Personable: I pride myself on having a professional appearance. I am friendly and polite and I have the ability to build rapport. I enjoy working in a team or individually as required.

Overview

10
10
years of professional experience

Work History

APS 4 - Service Delivery Officer

Services Australia
01.2024 - Current
  • Maintained open lines of communication with clients, providing regular updates on project progress and addressing any concerns that arose during implementation.
  • Worked effectively in fast-paced environments.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to prevent product or service complaints.
  • Sought ways to improve processes and services provided.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained up-to-date knowledge of product and service changes.

Receptionist/Administration Support

ET Australia Secondary College
03.2022 - 01.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and assisted in setting appointments for customers/clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Maintained daily attendance record of students in school.
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Kept in contact with parents and updated regarding child's progress and attendance.
  • Input data into spreadsheets and databases.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Sandwich Artist

SUBWAY, SANDWICH ARTIST
07.2019 - 04.2020
  • Food preparation
  • Money handling
  • General cleaning
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Customer Service

CHRISTOPHER DISCOUNT CHEMIST – WEST GOSFORD
12.2018 - 06.2019
  • Shelf stocking
  • Money handling
  • Medication handling
  • General housekeeping

HOST

KFC – WEST GOSFORD
08.2017 - 12.2017
  • Service
  • Food preparation
  • Money handling
  • General housekeeping

Volunteer

FUR & FEATHERS, WEST GOSFORD
03.2015 - 04.2015
  • Cleaning pet enclosures, shelf stocking, general house keeping, animal care, meeting / greeting customers.

Education

Years 9-10 -

ET Australia Secondary College | 2017-2018

Skills

  • Customer service and communication
  • Professionalism and phone etiquette
  • Multitasking
  • Attention to detail
  • Adaptability
  • Multitasking
  • Effective Time Management
  • Innovation and Creativity
  • Customer Satisfaction

Accomplishments

    Certificate III in Business

Timeline

APS 4 - Service Delivery Officer

Services Australia
01.2024 - Current

Receptionist/Administration Support

ET Australia Secondary College
03.2022 - 01.2024

Sandwich Artist

SUBWAY, SANDWICH ARTIST
07.2019 - 04.2020

Customer Service

CHRISTOPHER DISCOUNT CHEMIST – WEST GOSFORD
12.2018 - 06.2019

HOST

KFC – WEST GOSFORD
08.2017 - 12.2017

Volunteer

FUR & FEATHERS, WEST GOSFORD
03.2015 - 04.2015

Years 9-10 -

ET Australia Secondary College | 2017-2018
Bonnie Trezise