BONNY MANTEIT
Thagoona,QLD
Summary
I’m a passionate and motivated employer, I have great time management skills and I’m very organized and ready to work in an outgoing environment with a team to deliver an outstanding customer experience, particularly in the retail and support care industry. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Duty Store Mananger
Aldi
Yamanto Qld
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
PPT
Jay jays Redbank plains
03.2022 - Current
- Customer service, Cash handling, Health and safety, Stock management, Loss prevention
Store manager
Jay jays
Brisbane, QLD
05.2022 - 04.2023
- Customer service, Visual merchandising, Health and safety, Banking/cash handling, Staff recruitment, Stocktake, Loss prevention
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Full time
Complete cleaning and garden care
Ipswich, QLD
11.2021 - 03.2022
- General house cleans, Bond cleans, Commercial cleans, Builders cleans
- Received positive feedback from clients and audience members, leading to repeat bookings and referrals.
Casual
Jay jays Ipswich
10.2016 - 09.2021
- Customer service, Cash handling, Stock management
Casual- fulltime
Cerebral palsy league qld
Brisbane, QLD
01.2005 - 01.2007
- Personal care/disability support worker
- Sleep overs
- Personal care
- Cleaning and Hygiene
- Assistant to outside activities/ shopping , doctors
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Casual
McDonalds
01.2004 - 01.2004
Education
[Type the degree] -
Toowoomba state high school MT Lofty campus
Skills
- Team worker able to run and manage a team
- Cash handling including banking
- Cleaning
- Personal care
- Communication
- Customer service
- Visual merchandising
- Health and safety practices
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
Certification
- Cert lll- age care
- Cert lll- home and community care
- Cert lll- disability care
- Diploma of management- attainments
- IAAF Sporting school coach
- Level 1 – athletics coach
- Open license/ manual
- Blue card / working with children
Address
[Type your address]
References
- Shontaye Croker, 0452063105, shontayemarcus@hotmail.com, jay jays
- Christina McKittrick, 0407655498, cmck1567@gmail.com
Timeline
Duty Store Mananger
Aldi
04.2023 - Current
Store manager
Jay jays
05.2022 - 04.2023
PPT
Jay jays Redbank plains
03.2022 - Current
Full time
Complete cleaning and garden care
11.2021 - 03.2022
Casual
Jay jays Ipswich
10.2016 - 09.2021
Casual- fulltime
Cerebral palsy league qld
01.2005 - 01.2007
Casual
McDonalds
01.2004 - 01.2004
[Type the degree] -
Toowoomba state high school MT Lofty campus