Eugene Duffy
Melbourne
Overview
8
8
years of professional experience
Work History
Clinical Officer
ACPCC
10.2023 - Current
- Triaging and clinical processing of samples including HPV self collect swabs, ThinPrep pap smears, and cervical and vaginal histopathologies.
- Data entry in Medipath, CIS, and ULTRA LIS environments, delivered to a high standard of accuracy and exceeding KPIs.
- Organisation of practitioner database, including consulting with practices' nationwide on logistics of results delivery and stock allocation.
- Responding to telephone and email enquiries from health practitioners, practice administrators, and external laboratories.
- Proven ability to work autonomously and efficiently prioritise daily assignments.
Senior Waiter and Bartender
Lord Lygon
11.2021 - 07.2023
Telephone Interviewer/Administrative Assistant
ENGINE
12.2019 - 11.2021
- Efficient and accurate data entry and analysis using Microsoft Excel
- Serviced Healthcare industry clients, including collaborating on protocols for confidentiality and handling of sensitive information
- Wrote, edited, and proofread correspondence and legal documents for grammar and formatting using Microsoft Office.
- Facilitated communication between management and clients via telephone and email
- Organisation of roster for 100 casual staff across day and evening shifts
- Organisation and electronic storage of paper records
Telephone Interviewer
Social Research Centre
07.2017 - 12.2019
- Consistently performed above target rate for projects by 10% or more
- Followed strict procedures and processes to facilitate important, wide ranging social research
- Received training in effective call control techniques and communication skills with a customer focus
- Demonstrated excellent time management, people skills, and strong work ethic
Timeline
Clinical Officer
ACPCC
10.2023 - Current
Senior Waiter and Bartender
Lord Lygon
11.2021 - 07.2023
Telephone Interviewer/Administrative Assistant
ENGINE
12.2019 - 11.2021
Telephone Interviewer
Social Research Centre
07.2017 - 12.2019