Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Boomita Bullyraz Gungah (Ashweena)

Fletcher,Australia

Summary

Engineering Delivery Manager with a proven track record of enhancing productivity and ensuring timely task completion. Expertise in project management, logistics coordination, and data-driven decision-making. Strong communication and problem-solving skills facilitate effective team leadership and adaptability in dynamic environments. Committed to improving operational efficiency and maximising customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Software Delivery Manager

nib Health Funds LTD
09.2021 - Current
  • Responsible for delivering customer oriented initiatives across digital platforms.
  • Facilitate planning and management of iterative releases across multiple cross functional engineering product teams.
  • Champion agile concepts and software development methodologies (such as Scrum) with a passion to maximise team efficiency and effectiveness
  • Help cross-functional product teams and individuals work through ambiguity, risks, issues, and challenges
  • Coach and mentor cross functional product teams to promote efficient ways of working and driven towards high performance.
  • Facilitate and lead agile sprint ceremonies like backlog refinements, sprint planning and delivery planning.
  • Focused in making sure team have feasible up to date roadmap and working towards achieving goals.
  • Line manager for graduate to senior range software/QA engineers and provide support for extended workforce.
  • Identify, recruit and growing software engineering talent for building high performing engineers and teams.

Technical Product Analyst

nib Health Funds LTD
04.2018 - 09.2021
  • Gather, analyse, write business requirements to use cases.
  • Translate business to technical requirements, including technical solution, architecture design (including AWS), impact analysis, risk analysis.
  • Conduct product research for new business opportunities and develop strategy by means of data analytics.
  • Plan agile team roadmap for better detailed visibility of milestones.
  • Analyse business processes with regards to process improvement.
  • Lead project tasks and cross functional team/s.
  • Coordinate project and team activities to stakeholders.
  • Act as scrum master for cross-functional team.
  • Lead daily stand ups, agile ceremonies like sprint refinement and estimation, retrospectives, review, prioritization, delivery planning.
  • Acting as an interface between Business and Technical team making sure product development is aligned with business requirements, including user acceptance testing.
  • Present task plan, roadmap, timelines, and end product to stakeholders.
  • Plan and lead product showcases to demonstrate business value.
  • Significant contribution in Benefit Management Platform (Claims automation) project. Implementation and delivery of new claim processing interfaces driving towards innovation, benefits, culture and process change.
  • Implementation of automated channels to support digital claims and improved customer experience.

Applications Analyst/Lead

Mauritius Commercial Bank LTD
08.2013 - 12.2017
  • Company Overview: Highlights: T24 Core Banking, Credit facilities technical expert, Credit Protection Administration system
  • Provide work estimates, recommendation on change requests and projects.
  • Undertake activities as per the application development, project management and maintenance life cycles and bank's standards - Solution Analysis & Design, Development/Build, Testing & Quality Assurance, Implementation, Support for the timely completion of projects.
  • Provide on-the-job guidance/training on development, testing, integration.
  • Challenge and Review vendors' proposals pertaining to application changes.
  • Contribute to technical and functional knowledge transfer to teams.
  • Coordinate activities with different IT teams and PMO Office.
  • Identify and propose improvement opportunities to applications.
  • Highlights: T24 Core Banking, Credit facilities technical expert, Credit Protection Administration system
  • Continuously recognised with outstanding feedback in annual performance appraisals. Earned 'Exceed objectives set' in organisation's ranking for three consecutive years, a rating reserved for top 5% of all employees.
  • Undertook leadership responsibilities through initiatives and team management.
  • Worked in T24 upgrade project for MCB Mauritius (Release 9 to Release 14), rolled out before deadline.
  • Nominated to provide IT consultancy/handle some critical T24 system issues for multi-national groups of the bank (MCB Seychelles, MCB Mozambique).
  • Worked in Digital Transformation program. Member of strategy development.

ICT Officer

Mauritius Post and Cooperative Bank LTD
06.2011 - 07.2013
  • Support, Maintenance and administration of various banking applications.
  • Develop and maintain in-house applications.
  • Work in collaboration with Business users to formulate and document business requirements.
  • Identify, investigate and analyse business processes. Document business processes related to development.
  • Create user and training documentation, as well as conduct formal training.
  • To develop functional/technical specifications on new change requests.
  • Attend meetings with Vendor and Business customers and provide regular status reports.
  • (Now MauBank Ltd)
  • Worked on Finacle Core Banking Upgrade project from version 6 to 10. Also performed scripting, reports design, in-house testing and Quality Assurance.
  • Developed the first offline loan repayment Internet Banking service request.
  • Customised multiple Internet Banking services in-house, thereby eliminating vendor cost.
  • Exceeded issue-resolution targets by challenging vendor solution multiple times for highly critical internet banking password issue.
  • Provided coaching to new recruits.
  • Contributed in the new official website development for the bank.

Trainee

Mauritius Revenue Authority
07.2009 - 08.2009
  • Assist in maintaining tax returns.
  • Acting Secretary of Internal Audit Affairs (in absence of employee) for 2 weeks considering my agreeable personality and quick understanding of job abilities.

Educational Officer

Excelsior Institute
01.2007 - 08.2007
  • To educate and manage a group of 20 CPE students with academic knowledge, basically Mathematics, English, French, Geography and Science.

Education

Postgraduate diploma - Software Engineering Projects And Management

University of Mauritius
01.2015

Bachelor of Science with Honours - Computer Science and Engineering

University of Mauritius
01.2011

Higher School Certificate -

Port Louis State College
Port Louis
01.2006

School Certificate -

Lady Sushil Ramgoolam State Secondary School
01.2004

Skills

  • Proactive
  • Leadership & Team Management
  • Project Management
  • Problem Solving and Analytical skills
  • Adaptability & Flexibility
  • Customer Focus
  • Quality Oriented
  • Communication & Stakeholder Management

Certification

  • Agile Product Ownership (ICP-APO), ICAgile Certified Professional, 2022
  • Certified Scrum Product Owner, Scrum Alliance, 2021, 1393382
  • PRINCE2 Foundation Certificate in Project Management, AXELOS-PeopleCert, GR656055825BB, 2018
  • Certificate of Proficiency in ES Fundamentals with SAP, ESEFA - SAP University Alliances, 2016
  • Process Design and Improvement Course, Change Act, 2014

Languages

English
Full Professional
French
Native/ Bilingual
Hindi
Limited

References

References available upon request.

Timeline

Software Delivery Manager

nib Health Funds LTD
09.2021 - Current

Technical Product Analyst

nib Health Funds LTD
04.2018 - 09.2021

Applications Analyst/Lead

Mauritius Commercial Bank LTD
08.2013 - 12.2017

ICT Officer

Mauritius Post and Cooperative Bank LTD
06.2011 - 07.2013

Trainee

Mauritius Revenue Authority
07.2009 - 08.2009

Educational Officer

Excelsior Institute
01.2007 - 08.2007

Postgraduate diploma - Software Engineering Projects And Management

University of Mauritius

Bachelor of Science with Honours - Computer Science and Engineering

University of Mauritius

Higher School Certificate -

Port Louis State College

School Certificate -

Lady Sushil Ramgoolam State Secondary School

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Boomita Bullyraz Gungah (Ashweena)