Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Borhan Limon

Denham Court,NSW

Summary

Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Aldi Australia
Lakemba, NSW
02.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Planned special promotions or discounts based on market trends.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Assistant Store Manager

aldi Australia
Roselands, NSW
01.2013 - 04.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Bachelor of Arts - Master in Information Systems

Central Queensland University
Sydney, NSW
11-2008

Bachelor of Arts -

Kumaon University
Nainital, India
11-2005

Higher Secondary Certificate -

Notre Dame College
Dhaka, Bangladesh
08-2000

Skills

  • Project Management
  • Loss Prevention
  • Talent Recruitment
  • Budget Administration
  • Employee Training
  • Operational Budgeting
  • Promotional Planning
  • Payroll Management
  • POS Systems
  • Store Merchandising
  • Report Generation
  • Operational Efficiency
  • Cash Management
  • Documentation and Reporting
  • Policies and Procedures
  • Team Leadership

Accomplishments

  • Future Leadership Program
  • 10 years Award

Affiliations

  • Association of Information Technology Professionals

Certification

  • Approved Manager Licensee

Languages

English
Professional
Bengali
Professional
Hindi
Limited
Urdu
Limited

Timeline

Store Manager

Aldi Australia
02.2022 - Current

Assistant Store Manager

aldi Australia
01.2013 - 04.2021

Bachelor of Arts - Master in Information Systems

Central Queensland University

Bachelor of Arts -

Kumaon University

Higher Secondary Certificate -

Notre Dame College

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Borhan Limon