Skilled and successful at stepping into many different roles. Offering over 15 years experience in administration and customer service, with 3 years experience in management.
Overview
2
2
years of professional experience
Work History
Laboratory Manager /Admin Manager
SupaPharm
Hornsby, NSW
03.2023 - Current
Laboratory
Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
Ensured that all regulatory standards were met during laboratory operations.
Maintained records of all test methods used in the laboratory environment.
Conducted quality control checks on samples for accuracy and precision.
Admin
Proficient in organising , planning and prioritising tasks to manage time and resources efficiently.
Strong verbal and written communication abilities to interact with staff and customers.
Capacity to identify issues, analyze information, and implement effective solutions promptly.
Ability to lead, motivate, and manage a team effectively, ensuring productivity and a positive work environment.
Retail Manager
Terry White Compounding
Penrith, NSW
05.2022 - 03.2023
Improved profitability by executing daily, weekly and monthly floor plan changes.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Coached, managed and developed teams to provide exceptional service and achieve sales goals.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Effectively managed inventory controls and re-orders within budget guidelines.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Managed inventory tracking and physical inventory counts to minimize loss.
Organized new stock for floor placement.
Retail Manager
Pharmacy Nutrition Warehouse
Quakers Hill, NSW
01.2022 - 05.2022
Connect with customers daily to understand needs, provide assistance and collect feedback to optimise operations.
Oversee work activities, performance and service quality of pharmacy staff.
Manage weekly schedules and requests for leave.
Assess safety procedures and regulations to maintain pharmacy compliance.
Advise patients on potential drug interactions and side effects, proper dose timing and medication storage.
Train individuals in how to use devices to promote optimal medical support.
Order supplies needed for pharmacy and keep tabs on inventory levels.
Order inventory on weekly basis to meet anticipated demand and reduce backorders.
Supervise team of pharmacy technicians and support staff.
Invoice matching and ordering stock through POS works.
Human Resources Manager
Nexgen Pharma
Castle Hill, NSW
2017 - 2019
Supervised and guided personnel to eliminate downtime and boost productivity.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Enter Payroll details in Xero Accounting.
Enter timesheets and generate weekly payroll files.
Issue payslips and resolve staff pay disputes.
Office Administrator
Absolute Strata Management
Kogarah, NSW
2011 - 2014
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Processed financial documents, contracts, expense reports and invoices.
Generated and distributed Levy notices.
Created work orders.
Obtained quotes.
Made orders for new office supplies.
Prepared AGM and EGM notices for over 500 buildings.
Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Interacted professionally with owners, tenants and real estate agents, answering questions and responding to phone and email inquiries.
Dispensary Technician
Bova Compounding
Caringbah, NSW
2010 - 2011
Dispensed medications to patients in accordance with pharmacist orders.
Checked medications for content, accuracy and completeness of drug packaging and labeling.
Received written prescriptions and refill requests from patients, doctors and vets, evaluating information for completeness and accuracy before filling.
Communicated effectively with doctors, vets or patients.
Answering phone enquiries and emails.
Lab Technician
Bob Harrison TerryWhite Chemist
Miranda, NSW
2007 - 2010
Collected, labeled and stored chemicals according to laboratory specifications.
Generated formulas
Compounded medications such as HRT troches, creams , capsules, solutions.
Pharmacy Technician
Caringbah Medical Centre Pharmacy
Caringbah, NSW
2008 - 2010
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Created new customer profiles , allergies and new medications in pharmacy computer systems.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Maintained clean and organized pharmacy shelving and work areas.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Dispensary Technician
Australian Custom Pharmaceuticals
Taren Point, NSW
2006 - 2008
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Liaising with doctors
Answering phones
Filing original prescriptions
Dispensing compounded medications
Pharmacy Technician
Super Save Pharmacy
Kogarah, NSW
2002 - 2006
Entered patient and medication information into Fred Dispense to generate prescription labels.
Requested scripts from doctors.
Educated patients on prescription instructions and answered questions regarding drug side effects.
Efficiently processed cash register transactions for new and refilled prescription orders.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Assistant
Soul Pattinson Pharmacy
Kogarah, NSW
2002 - 2006
Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Helped pharmacy staff prepare medications and fill orders.
Opened incoming supplies and stocked in correct locations.
Restocked shelves and prepared expired drugs for return.
Delivered quality care to customers through close collaboration with pharmacist.
Prepared medication labels with item name and quantity.
Answered customer questions about prescribed and OTC medications.
Supported pharmacist in preparing daily prescriptions.
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC