Boris Majic-Sivak

• Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
• Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
• Ensured high availability of services by developing comprehensive disaster recovery plans and backup procedures.
• Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.

- Automating existing manual processes
- Troubleshooting network and video operations issues (BGP. OSPF, VLAN's, hardware, Linux systems maintenance, troubleshooting, configuration, Puppet etc.)
- Managing and coordinating incident responses
- Creating and maintaining documentation around process and workflow
- Monitoring graph analytics to identify potential problem areas
- Influencing and driving adoption of operational best practices
- Managing and operating systems across different technology stacks
- Performing daily, routine, and complex system administration/maintenance
- Ensuring continued smooth operations of the global network infrastructure
- Working with cloud technologies, AWS, Terraform deploy, Ansible, Puppet etc.

- Networking implementation and management
- Cisco Meraki equipment configuration and maintenance
- Site-2-site VPN configuration
- VPN configuration
- AWS SysOp administrator
- Linux machines configuration and implementations
- DevOps training
- Jamf certified Tech, implementing DEP project
- Various project work

- Citrix networking products, i.e. NetScaler, Netscaler Gateway, Cloud bridge, XenMobile Enterprise etc.
- Windows Server 2008/2012/2012 R2
- networking, TCP/IP, ISO OSI model knowledge
- switching, routing
- Linux/UNIX
- network protocols (TCP/IP, NAT, DNS, DHCP etc)
- firewalls, load balancing
- strong troubleshooting skills

- Windows 2003/2008/2012 Server setup and maintenance
- Networking
- Web & Internet protocols and technologies
- Unix & Linux servers setup and maintenance
- MS SQL, MySQL, Oracle Databases
- Video-on-Demand platforms hardware/software
- Complex systems integration, DTV and IT (OSS/BSS)
- STB (Set Top Box) and middleware experience
- Streaming media technologies, formats and applications

- Installing and configuring Windows servers (Windows Server 2012 – AD DS, storage, managing users and group policies etc.)
- Managing and setting up Exchange 2008, 2012 users, distribution groups, email mailboxes etc.
- Office365 maintenance, distribution groups etc.
- Setting up firewall policies on Cisco Meraki, network maintenance, Sonic wall setup.
- VPN settings for users
- Domain controller maintenance, sharing setup, permissions, user groups setup
- DFS settings, configuring, share drives etc.