BORSHA DOPHO
16 Goodsell st., Minto,N.S.W
Summary
Adept at blending exceptional communication skills and medical terminology knowledge, enhancing patient satisfaction through meticulous data management and support. Leveraging computer proficiency and teamwork, I consistently met diverse customer needs at work, showcasing professionalism and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hamro Nepali Pasal
Hurtsville, New South Wales
06.2024 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Intern
Evercare Hospital Dhaka
Dhaka, Bangladesh
06.2023 - 02.2024
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Bachelor of Medicine & Bachelor of Surgery
Armed Forces Medical College
Bangladesh01-2022
Skills
- Medical Terminology
- Product Knowledge
- Medical Data Collection
- Inbound and Outbound Calling
- Communication
- Computer Proficiency
- Microsoft Office
- Multitasking and Organization
- Teamwork
- Professionalism
Timeline
Customer Service Representative
Hamro Nepali Pasal
06.2024 - 09.2024
Intern
Evercare Hospital Dhaka
06.2023 - 02.2024
Bachelor of Medicine & Bachelor of Surgery
Armed Forces Medical College
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