Justin Fitzgerald

Liquor Store Manager

Champions IGA

Eaglehawk, VIC

05.2025 - Current

Manage daily store operations and ensure compliance with liquor regulations.
Supervise staff scheduling and training to enhance customer service skills.
Organize inventory management and conduct regular stock assessments.
Handle cash register operations, and process customer transactions efficiently.
Develop promotional displays to attract customers and increase sales visibility.
Resolve customer inquiries and complaints with prompt, professional assistance.
Maintain cleanliness and organization of the store environment for safety standards.
Collaborate with suppliers to ensure timely delivery of products and supplies.
Participate in monthly inventory counts, verifying accuracy of records against physical count results.
Resolve customer complaints in a professional manner, escalating issues when necessary.
Monitor cash flow throughout the day and ensure accuracy of transactions at point-of-sale terminals.
Prepare weekly schedules for store personnel and adjusted staffing levels according to business needs.
Coordinate deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
Assist in developing marketing strategies to increase sales and profitability of the store.
Organize merchandise displays to attract customers' attention while maximizing space utilization.
Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
Recruit, train and supervise new employees in accordance with company policies.
Review financial reports, including profit and loss statements and balance sheets, identifying opportunities for cost savings or revenue growth.
Provide feedback on product performance and suggest changes in ordering procedures based on sales analysis.