Anne-Sophie Bosse

• Maintained accurate financial records such as invoices, payments, payroll.
• Supported inventory management by tracking supplies and placing orders.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Resolved customer complaints in a timely manner to maintain customer loyalty.
• Facilitated communication between front-of-house and back-of-house teams daily.

Supported hotel staff on weekends by handling various operational tasks to ensure smooth service delivery.

• Managed night front desk operations, ensuring efficient guest check-ins and check-outs.
• Responded to after-hours phone calls from customers, providing timely assistance and enhancing guest satisfaction.
• Maintained cleanliness and organization of all hotel areas to enhance guest experience.
• Conducted security checks on doors, windows, and entry points to ensure safety.
• Prepared customized breakfast orders according to customer preferences, contributing to positive dining experiences.

• Coordinated events and activities for diverse groups of guests and clients, enhancing guest satisfaction and engagement.
• Addressed guest inquiries and resolved issues promptly and professionally.
• Set up tables for events, ensuring proper arrangement and aesthetics.
• Managed inventory levels for supplies and equipment, ensuring availability and readiness for hospitality operations.
• Facilitated communication between team members, promoting collaboration and efficiency in daily operations.