Bothwell Mbofana
Dubbo,Australia
Summary
Dynamic leader with extensive experience at Ebenezer Disability Services, excelling in operational management and team leadership. Proven track record in enhancing customer service and implementing effective business strategies. Strong understanding of NDIS regulations and powerful negotiation skills, driving significant improvements in service delivery and client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director/Owner
Ebenezer Disability Services
Dubbbo , NSW
01.2020 - Current
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives, and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships, and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk, and evaluating its efficiency.
- Resolving service desk problems, and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards, new innovations, materials, tools, and processes.
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Improve operational management systems, processes, and best practices.
- Purchase materials, plan inventory, and oversee warehouse efficiency.
- Help the organization’s processes remain legally compliant.
- Formulate strategic and operational objectives.
- Examine financial data and use it to improve profitability.
- Manage budgets and forecasts.
- Perform quality controls and monitor production KPIs.
- Recruit, train, and supervise staff.
- Find ways to increase the quality of customer service.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed staff recruitment, training, and development processes.
- Ensured high-quality standards are met across all aspects of the business operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed sales presentations to promote product and brand benefits.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Oversaw the daily operations of the business, including sales, customer service, inventory management.
- Identified opportunities for process improvements throughout the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Residential Support Worker
Westhaven Association
06.2018 - 03.2020
- Assisting clients to do personal shopping, transporting them to various programs or community outings
- Assisting clients with personal care
- Giving medications to clients, cross checking with their medication plan
- Arranging outings for clients
- Working with clients that have difficult behavioral challenges
- Writing client reports using the client system CTARS
Community Support Worker
Wellways
01.2018 - 12.2018
- Assisting clients to do personal shopping, transporting them to various programs or community outings
- Assisting clients with personal care
- Giving medications to clients, cross checking with their medication plan
- Arranging outings for clients
- Working with clients that have difficult behavioral challenges
- Supervising family contact visits
Youth Officer
Department of Juvenile Justice
11.2013 - 10.2018
- Supervising detainees in custody
- Case management: Setting up initial case conference, Discharge case conference, Client referrals to other organization, Case notes, Liaising with other agencies both internal and external i.e
- Justice Health, Education and bail team
- Behavior management
- Dealing with challenging behavior
- Transportation of detainees to court or to another centre
- Time management, teamwork
- Dealing with AOD issues, programs to help detainees with AOD issues and how to overcome when released
- Security management
Multicultural Steering Committee Member
Family and Community Services
01.2015 - 12.2016
- Investigating on ways clients can assess programs and services being offered in NSW i.e
- Housing
- Researching on ways people of minority backgrounds can assess programs and services and reasons why they did not access i.e
- Migrant support, housing, childcare facilities
- Finding ways of helping people from a different background find programs that could help them
Disability Worker
Department of Aging, Disability and Home Care
05.2013 - 05.2016
- Assisting clients to do personal shopping, transporting them to various programs or community outings
- Assisting clients with personal care
- Giving medications to clients, cross checking with their medication plan
- Arranging outings for clients
- Working with clients that have difficult behavioral challenges
- Interacting with clients and having one on one with them to understand them
- Liaising with other agencies about client needs
- Case management- Case notes, Client profiles, Booking voluntary out of home care accommodation for clients, Referrals and bookings i.e
- Medical appointments, Managing client finances
Kitchen Manager/Head Chef
Hogs Breath Café Dubbo
03.2012 - 08.2013
- Managing staff and making sure roster is done
- Communicating with kitchen staff on matters involving their work performance or problems
- Ordering and receiving stock
- Stock take
- Cooking
- Interviewing and hiring staff
- Putting OH&S procedures in place and monitoring they are being followed
- Documenting and filing all necessary paperwork
- Liaising with floor manager
- Chasing up invoices from suppliers
- Making sure the kitchen is kept clean and tidy and everything is safely stored away
- Food costs control
- Black board menu planning
Assistant Kitchen Manager
Hogs Breath Café Dubbo
02.2009 - 03.2012
- Cooking
- Supervising junior staff
- Liaising with kitchen manager
Education
Diploma in Christian studies -
Cornerstone Community Australia
01.2010
The London Chamber of City and Guilds Diploma - food preparation and cooking culinary arts
The London Chamber of City and Guilds
01.2002
American Hotel and Motel association certificate - Hospitality supervision
American Hotel and Motel association
01.2001
Certificate 4 - Community Services (Youth Justice)
NSW TAFE
Some College (No Degree) - Community Services Diploma
Queensland Institute of Education
OnlineSkills
- Following policy and procedure
- Strong understanding of the NDIS
- Strong understanding of child protection legislation
- Strong understanding of NSW Legislation
- Strong understanding and knowledge of computer software
- Strong verbal communication
- Self-motivation
- Powerful negotiator
- Conflict resolution
- Team leadership
- Client assessment
- Risk management
- Knowledge in dealing with challenging behavior
- Client referrals to both internal and external agencies
- Staff training
- Crisis management
- Financial planning
- Verbal and written communication
- Business marketing
- Staff hiring
- Staff management
Personal Information
Date of Birth: 07/26/83
Qualification Summary
- The London Chamber of City and Guilds Diploma in food preparation and cooking culinary arts, 2002
- American Hotel and Motel association certificate in Hospitality supervision, 2001
- Diploma in Christian studies Cornerstone Community Australia, 2010
- First Aid and CPR certificate
- Completed certificate 4 in Community Services (Youth Justice) NSW TAFE
- Currently studying towards a Bachelor of Laws Degree (Charles Darwin University)
Accomplishments
- The most outstanding individual contribution to Disability Services in the world
Certification
- The most outstanding individual contribution to Disability Services in Australia
Timeline
Director/Owner
Ebenezer Disability Services
01.2020 - Current
Residential Support Worker
Westhaven Association
06.2018 - 03.2020
Community Support Worker
Wellways
01.2018 - 12.2018
Multicultural Steering Committee Member
Family and Community Services
01.2015 - 12.2016
Youth Officer
Department of Juvenile Justice
11.2013 - 10.2018
Disability Worker
Department of Aging, Disability and Home Care
05.2013 - 05.2016
Kitchen Manager/Head Chef
Hogs Breath Café Dubbo
03.2012 - 08.2013
Assistant Kitchen Manager
Hogs Breath Café Dubbo
02.2009 - 03.2012
Diploma in Christian studies -
Cornerstone Community Australia
The London Chamber of City and Guilds Diploma - food preparation and cooking culinary arts
The London Chamber of City and Guilds
American Hotel and Motel association certificate - Hospitality supervision
American Hotel and Motel association
Certificate 4 - Community Services (Youth Justice)
NSW TAFE
Some College (No Degree) - Community Services Diploma
Queensland Institute of Education
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