Boudour Bejaoui
SYDNEY,NSW
Summary
Detail-oriented professional with strong communication skills, committed to enhancing guest experiences in the restaurant or Retail industry. Proven ability to resolve customer inquiries efficiently.
Overview
12
12
years of professional experience
Work History
Restaurant Hostess
Sultana Restaurant
Sydney
07.2025 - 03.2026
- Greeted and welcomed guests as they arrived at Sultana Restaurant.
- Managed reservations and maintained accurate seating charts for efficient service.
- Coordinated with servers to optimize table turnover and enhance guest satisfaction.
- Assisted guests with menu inquiries and provided recommendations when needed.
- Addressed customer complaints with professionalism, contributing to a positive dining experience.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness of dining area and ensured timely table maintenance for guest comfort.
- Supported team members during peak hours by managing waitlists efficiently.
- Communicated effectively with kitchen staff to relay special requests from guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Arabic Bar & Restaurant assistant manager
Summer Land Hotel
Bahrain, Manama
03.2014 - 07.2017
- Provided excellent customer service to ensure customer satisfaction.
- Greeted customers upon arrival and escorted them to their tables promptly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in daily restaurant operations to ensure smooth service flow.
- Coordinated with kitchen staff to streamline food preparation and enhance presentation quality.
- Ensured all dishes were prepared correctly and presented attractively before serving to customers.
- Trained new employees on restaurant procedures, improving compliance and operational efficiency.
- Maintained cleanliness and organization of dining and service areas.
- Cleaned kitchen equipment such as ovens, fryers, and grills following health codes and regulations.
- Tracked inventory supplies and placed orders, ensuring consistent availability of menu items.
- Managed closing duties at end of night including cleaning work stations, checking that all appliances are turned off properly, locking up premises securely.
- Performed cashier duties including ringing up sales, counting change, and balancing cash drawer at end of shift.
- Effectively multitasked within fast-paced environment.
- Contributed to menu updates by providing feedback on guest preferences and trends.
Education
High School Diploma -
Mohamed 5th High School
Casablanca, Morocco08-2009
Skills
- Attention to detail
- Efficient multitasking
- Effective communication
- Team Player
- Quick to learn new tasks
- Friendly
Languages
Arabic
Native/ Bilingual
French
Professional
English
Elementary
Availability
Monday till Friday
Flexible with a preference for afternoon shifts
Timeline
Restaurant Hostess
Sultana Restaurant
07.2025 - 03.2026
Arabic Bar & Restaurant assistant manager
Summer Land Hotel
03.2014 - 07.2017
High School Diploma -
Mohamed 5th High School