Sophie Mai
Campsie,NSW
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
9
9
years of professional experience
Work History
Mailroom Coordinator
JLL, Jones Lang LaSalle
2024.01 - Current
- Effective Communication: Facilitated cross-department communication by promptly addressing inquiries and concerns regarding mail services.
- Safety Advocacy: Promoted workplace safety practices in handling potentially hazardous materials.
- Training and Cohesion: Trained new employees on mailroom processes, fostering team cohesion and best practices.
- Accountability Enhancement: Implemented a tracking system for registered and certified mail, improving accountability and reducing losses.
- Budget Oversight: Assisted with budget monitoring for mailing services, ensuring careful expense management.
Mailroom Clerk
Canon Business Services
2023.09 - 2024.01
- Effective Multitasking: Managed multiple tasks in a fast-paced environment, consistently meeting daily deadlines.
- Accurate Mail Handling: Sorted and placed mail with precision, both in mailboxes and post office boxes.
- Outgoing Mail Processing: Calculated postage fees accurately and ensured timely delivery.
- Customer Satisfaction: Enhanced satisfaction by delivering parcels and mail accurately.
- Training and Collaboration: Trained new staff and supported other departments, fostering teamwork.
Customer Service Representative
Soul Origin
2021.04 - 2023.01
- Conflict Resolution: Managed high-pressure situations professionally, resolving disputes.
- Customer Relations: Empathetically addressed complaints, enhancing loyalty and repeat business.
- Effective Communication: Responded promptly to customer inquiries.
Cashier
Little Hong Kong
2020.09 - 2023.01
- Customer Interaction: Greeted and assisted customers promptly, addressing their needs.
- Cash Handling: Operated the cash register accurately for various transactions.
- Exceptional Service: Assisted customers with inquiries, resulting in positive feedback.
Volunteer
FPT University
2015.06 - 2017.06
- Event Coordination: Assisted with special events and programs.
- Facilities Management: Maintained clean, operational facilities.
- Effective Communication: Established high-quality content and collaborated with teams.
Volunteer
CUC Summer Program 2016
2016.06 - 2016.07
- Liaison for Chiba University of Commerce: Served as the point of contact between the university and Vietnamese students.
- Facilitated Communication: Ensured smooth communication and coordination between both parties.
- Support for International Relations: Assisted in managing relationships and exchanges between the university and Vietnamese student community
After-school Tutor
FPT University
2015.08 - 2016.05
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Assisted students in developing study skills and strategies.
Education
Master of Arts - Strategic Communication
University of Technology Sydney (UTS)
Sydney, NSW05.2023
BBA - Finance And Banking
FPT University
Hanoi, Vietnam04.2018
Skills
- Organizational Skills: Expert in time management and task prioritization using calendars and task management tools.
- Communication: Excellent verbal and written communication abilities.
- Tech Savvy: Proficient with Microsoft Office Suite (Word, Excel, PowerPoint), project management tools, and communication platforms (Teams).
- Discretion and Confidentiality: Skilled in handling sensitive information with utmost confidentiality.
- Problem-Solving: Proactive in identifying challenges and proposing effective solutions; adaptable to changing circumstances.
Languages
Vietnamese
Full Professional
English
Full Professional
Chinese (Mandarin)
Elementary
Playing basketball
- Played basketball since high school.
- Trained new team members.
- Served as Head of Public Relations for the team, acting as the main contact between FPT University and other universities in Hanoi during contests and tournaments.
- Managed financial and media sponsorships for the team.
- Planned and created communication content with team members and media/design teams for events.
- Organized and maintained documents and information related to events.
- Achieved 3rd place with FPT University Team and awarded MVP (Most Valuable Player).
Timeline
Mailroom Coordinator
JLL, Jones Lang LaSalle
2024.01 - Current
Mailroom Clerk
Canon Business Services
2023.09 - 2024.01
Customer Service Representative
Soul Origin
2021.04 - 2023.01
Cashier
Little Hong Kong
2020.09 - 2023.01
Volunteer
CUC Summer Program 2016
2016.06 - 2016.07
After-school Tutor
FPT University
2015.08 - 2016.05
Volunteer
FPT University
2015.06 - 2017.06
Master of Arts - Strategic Communication
University of Technology Sydney (UTS)
BBA - Finance And Banking
FPT University
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