Summary
Overview
Work History
Education
Skills
Interests
Timeline
StoreManager

Bowen Eddy-Kerr

Glanville, Adelaide,SA

Summary

Store Manager with extensive experience at Footlocker, excelling in customer service and financial management. Proven track record in maximizing sales and enhancing the customer experience through effective problem-solving and relationship-building. Skilled in leading teams and organising team operations, fostering a positive environment that drives performance and satisfaction. Looking for a change in scenery to continue developing my skills and knowledge in other areas of work.

Overview

4
4
years of professional experience

Work History

Store Manager

Footlocker
04.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • traveled Interstate to interact with other store managers from different demographics areas to improve service and culture.

Assistant Store Manager

Footlocker
03.2023 - 04.2024
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.

Full-Time Sales Associate

Footlocker
06.2022 - 03.2023
  • Organised Visual Merchandising to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Casual Sales Associate

Footlocker
05.2021 - 06.2022
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Henley High School
Henley Beach, SA
01-2020

Skills

  • Customer service
  • Problem-solving
  • Building relationships
  • Multitasking and organization
  • Leadership
  • Financial Management
  • Working in a team environment
  • Friendly and positive
  • Time management

Interests

Basketball - Woodville Warriors District Basketball Club

  • Woodville Life Member - 12 consecutive years as a Junior Player (2009 - 2021)
  • Volunteer coaching and canteen work

Gym - PEAQ Performance

  • Active Gym Member (2021 - current)

Timeline

Store Manager

Footlocker
04.2024 - Current

Assistant Store Manager

Footlocker
03.2023 - 04.2024

Full-Time Sales Associate

Footlocker
06.2022 - 03.2023

Casual Sales Associate

Footlocker
05.2021 - 06.2022

High School Diploma -

Henley High School

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Bowen Eddy-Kerr