BOZANA ILIJEVSKI
Beerwah,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Chicinterior Styling
01.2022 - Current
- Creating product listings on online marketplaces such as WooCommerce or eBay, using product photos, descriptions, and pricing information provided by the company
- Conducting market research to identify current trends in the industry or among competitors
- Analysing website data to determine the most popular products or factors that may influence customers’ buying behaviour
- Maintaining relationships with suppliers to ensure products are delivered on time and meet quality standards
- Managing stock by arranging returns, refunds, and exchanges where appropriate
- Communicating with customers regarding order status, delivery dates, and delivery tracking numbers
- Managing social media platforms
- Updating e-commerce shop websites
- Taking responsibility for the day-to-day management of the business in defined accounts
- Using spreadsheets or Excel
- Making use of web analytics to stay organized and track changes in product sales and identify opportunities for improvement
- Reviewing landing pages, product information, payment options, and any other relevant systems associated with the website to ensure they are visually appealing, accurate, and easy to use
- Implementing decisions on promotions such as discounted offers and bundles available
- Checking and uploading customer feedback on products.
Keyworker Disability Support
Headway ABI
01.2018 - 01.2022
- Ensure highest standard of care and support to clients in our residential service setting;
- Therapy Support
- Working with complex behaviours and strategies to manage
- Working with young people in accordance with their care plan always ensuring a client centred approach
- Actively supporting clients/young people to reach their goals and fulfilment of daily domestic duties
Refuge Homelessness Youth Worker
Stopover, Melbourne City Mission
08.2013 - 05.2016
- Provide structured support, assessment and referral to young people and their children within the program
- Provide information to young people to assist them to understand themselves, issues impacting on their homelessness, their rights and the services and supports available to assist them
- Access appropriate accommodation options particularly youth housing, family reconciliation, private rental, and public housing
- Access appropriate specialist support services
- Develop independent living skills to maintain independent or family housing
- Respond to the crisis needs of young people as they arise
- Respond appropriately to young people presenting with difficult and challenging behaviours
- Maintain an environment that ensures the health and safety of all residents and staff
- Participate in the development and implementation of appropriate protocols, systems, and procedures to improve the effectiveness of referring young people to housing and specialist services
- Liaise and work cooperatively with housing and other human service agencies within the region to provide homeless young people an appropriate support service
- Provide offsite work with clients as required
- Represent WRAP/Stopover at local youth forums as directed by the Team Leader
- Prepared detailed and accurate case reports
- Transported children to a range of appointments
- Provided a safe and supportive environment for at risk children
- Utilised excellent conflict resolution skills to deal with challenging situations
- Built rapport with clients and their families from a diverse range of backgrounds
- Contributed positively to the team
- Met challenging deadlines
- Advocated for clients
Enquiry Officer
Telecommunications Industry Ombudsman
01.2009 - 01.2012
- Delivered excellent service to customers
- Evaluated and assessed clients
- Consulted closely with a range of stakeholders
- Utilised excellent conflict resolution skills to deal with challenging situations
- Maintained accurate client records
- Contributed positively to the team
- Trained and coached staff
- Met challenging productivity targets
Education
Chisholm Institute
Frankston, VICSkills
- SKILLS & ATTRIBUTES
- IAP International recognised Home Stager
- Sole Trader
- Training, Coaching and Supervision of staff
- Youth Welfare/Support Worker
- Experienced with all MS Office products including Word and Excel
- Maintained accurate and confidential client records and case files
- Built rapport with clients from Culturally and Linguistically Diverse (CALD) backgrounds
- Utilise conflict resolution skills to deal with challenging situations
- Help access appropriate specialist support services
- Demonstrated ability to consistently deliver a high standard of client support
- Ability to achieve challenging productivity targets
- Excellent verbal and written communication skills
- Ability to build excellent rapport with clients and other stakeholders
- Excellent time management skills, with the capability to prioritise multiple tasks
- Disability Support
Affiliations
Diploma of Community Services Work - Chisholm TAFE 2013
IAP International recognised Home Stager 2023
References
Jamie Bone - HR Manager
0473 888 425
Email: jamiebone633@gmail.com
Roberta Williams – Social Worker
Melbourne City Mission
0407 442 620
Marie Chiera - Quality and Process Officer
Telecommunications Industry Officer
03 0401 731 755
Timeline
Chicinterior Styling
01.2022 - Current
Keyworker Disability Support
Headway ABI
01.2018 - 01.2022
Refuge Homelessness Youth Worker
Stopover, Melbourne City Mission
08.2013 - 05.2016
Enquiry Officer
Telecommunications Industry Ombudsman
01.2009 - 01.2012
Chisholm Institute