Bozhena Martinez

• Safely operated public transport buses on designated routes in accordance with road rules and company policies.
• Delivered exceptional customer service by assisting passengers, providing route information, and ensuring a safe and comfortable travel experience.
• Maintained strict adherence to timetables and schedules to support reliable public transport services.
• Conducted daily vehicle safety inspections and reported any maintenance or mechanical issues to ensure vehicle reliability.
• Accurately handled ticketing systems, including smartcard technology.
• Managed a variety of passenger needs with professionalism, including assisting elderly or disabled riders with boarding and alighting.
• Responded calmly and efficiently to unexpected situations or incidents, ensuring passenger safety and minimal disruption.

• Maintained a well-organized sales floor, ensuring products were properly placed
• Ensured the store's safety for customers and employees
• Verified accurate pricing and labelling of all products
• Assisted customers with inquiries, providing product information to enhance their shopping experience
• Efficiently handled customer complaints or referred them to the appropriate department
• Collaborated with team members to achieve store goals and objectives
• Assisted with special projects and promotions
• Operated pallet jack to safely transport and position products within the store and warehouse
• Picked products from inventory to fulfill online orders
• Prepared and labeled orders for shipment
• Coordinated with delivery services and tracked shipments
• Addressed customer inquiries about online orders
• Resolved or escalated order-related issues

• Processed Residential, Investment, Overdraft, Personal Loan and Credit Card Applications
• Processed all correspondence in relation to new and finalized loans
• Followed up on Insurance due reports
• Administered and approved loan redraw requests. Provided accurate information to members in relation to lending products and services
• Updated Comparative Rate Change tables when required Distributed incoming mail to the Lending Department
• Scanned and filed mortgage documents as required

Undertaken activities required to support the production of Security Loan Documents

Assessed suitability of information submitted and obtained additional information when required

Completed document preparation for customers business finance needs

Managed and stored security document packets

Liaised with various business partners

Maintained relationships between all departments associated with Security Loan Documents

• Attended to requests from front line sales staff in a timely manner
• Ensured efficient time management to meet expectations and deadlines associated with finance clauses and settlement
• Attended to draw-downs, rollovers and changes of the Bills
• Completed allocated tasks within very strict timelines ensuring cut-offs, risk and compliance procedures were met and adhered to
• Ensured Lending Criteria was adhered to inline with banking policies and procedures

• Analyzed 107 Unusual Activities Reports
• Investigated Stamp Duty and attended to stamp duty matters specific to state requirements for business finance activities
• Ensured legal obligations were fulfilled
• Operated various computer systems in an efficient manner Prepared documents for imaging and storing of customer and the banks security information

• Processed refunds and payments as required
• Coordinated, prepared and dispatched Loan Documents
• Prepared mortgage letters and cheques
• Maintained records in accordance with policies and procedures
• Managed internal and external inquires in a timely manner

• Managed inbound and outbound calls efficiently and on schedule
• Assisted customers with inquiries about accounts, products and services
• Addressed and resolved customer issues or concerns
• Maintained records ensuring accuracy at all times
• Managed and followed up on overdue mortgage payments
• Negotiated payment plans and provided support
• Maintained accurate records of customer interactions and agreements